Customer Service Office

ROSA YASMIN ESCOBAR

*** ********* ** ** ****, TX 79907 915-***-**** rosayescobar3275@yahoo

Professional Objective

Seeking a position as a Receptionist in an office environment where there is a need for a variety of office administration skills and I can apply my organizational and communication skills while facilitating daily departmental operations.

Education

Ysleta High School El Paso, TX. Basic . El Paso Community College El Paso, TX. GED . Kaplan College Medical Office Specialist El Paso, TX. 7-2011 . Kaplan College Medical Assistant El Paso, TX. 8-2012

Work Experience

R Medical Outreach & Associates

Medical Office Specialist El Paso, TX. 04-2012 / 06-21-2017

lPerformed office routines while maintaining a high level of confidentiality

lEstablished and maintained manual and automated record filing system

lResearched reports and requests for information

lReview, refer and answer telephone, correspondence and electronic mail messages

lProcess and enter data into computer or report format

lPerform monthly inventory and maintain office and medical supply counts.

lBilled Durable Medical Equipment on a daily bases.

lVerified insurances on daily basis.

lPrinted daily journals for daily deliveries.

lCheck daily files for proper documentation.

lReview daily files for Medical Necessity Letters or Physician Orders with proper Diagnosis.

lOpen and close office when required by owner

Sunland Park Race Track & Casino

Video Production Specialist NEW MEXICO, NM NOV. 2010 / Mar. 2012

lRecord live horse racing for casino.

lWorked in collaboration with other employees to produce a variety of video products for broadcasting, video streaming, and digital distribution.

lOperated small multi-camera studio equipment. Edit controllers, cameras.

Alorica Call Center

Customer Service Representative El Paso TX. APR. 2009 / Sep. 2010

lProcessed new sale orders and new accounts w

lReceived and entered payments on various billing systems

lResolved customers’ issues and complaints

lProvided domestic directory assistance at an inbound calling center

lProvided instructional support as a mentor

Skills & Qualifications

Responsible, reliable, punctual, follows directions accurately. Knowledge using peripheral devices. Proficient in Microsoft Office tools (Word, PowerPoint, Outlook, Excel), computer operating systems (Microsoft Windows XP, Vista, Mac) and web browsing (Firefox, Internet Explorer, Chrome, Safari). Bilingual. Ability to maintain office records, vitals, HIPPA, HCPC, ICD9

Contact this candidate