Administrative Assistant Customer Service

Kristina Hastings

***** ** **** **, ******** FL 32669

Cell: 352-***-****

Email: ***********@*****.***

A highly organized and detail-oriented Administrative Assistant with over 20 years’ experience providing thorough and skillful administrative support for clients and colleagues at all organizational levels.

Skills:

Florida Notary

Excellent Organizational Skills

Strong Customer Relations Skills

Microsoft Word, Excel, Adobe, Outlook, Syspro, ISymphony, Scan Soft, SharePoint, Medinformatix, copiers, fax, scanning technology, Internet proficient

Work Experience:

3/2015 - 3/2017

Receptionist-Switchboard

Gulf Coast Supply & Manufacturing

Newberry, FL

Answered phones for all 5 of our locations throughout Florida. Average calls per day were around 300. Ran Credit Card payments, processed invoice requests, mailed out monthly Statements, and processed end of day credit card report. Processed web requests from customers daily and assigned them to the appropriate salesman. Assisted marketing department and sales training department with developing materials.

12/2013-02/2015

Customer Service Representative-Receptionist

Dugger & Associates-Allstate

Gainesville, FL

Answer 6-line phone system. Process customer payments in person and online. Take care of entering policies into multiple databases.

02/2010 - 05/2011

Front Desk Specialist

The Rockman Women’s Wellness Center

Katy, TX

Greet patients and visitors; assist patients with check-in; answer phone and take messages. Process patient payments and enter charges into system; ensure patient demographic and payor information is verified and entered into billing system. Balance charges for the day and produce report for the insurance department. Schedule appointments; verify next day appointments; accommodate walk-ins. Provide operational support. Maintain integrity of medical records.

10/2001-10/2009

Administrative Assistant to Sr. Vice President

Shel-Ray Underwriters, Inc., Bunker Hill Insurance Agency

Organized the details of special events, travel arrangements, corporate agendas and itineraries. Handled confidential information with discretion. Performed word processing of letters, memos, reports, agreements and general business correspondence. Maintained calendar and meeting schedules utilizing Outlook. Coordinated meetings and prepared arrangements for conferences, meetings and luncheons. Helped plan and organize company functions.

1998 - 2001

Sr. Systems Specialist

SSI Software Development Inc.

Responsibilities included testing the database software we developed for nuclear plants across the country. Would also travel out to the nuclear plants to assist in an IT capacity when plants were utilizing our software.

1993 - 1998

Futuresoft Inc.

Administrative Assistant

Education:

North Texas State University - Denton, TX

Teague Sr. High School - Teague, TX

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