Customer Service Microsoft Office

Leticia Torres

Executive Admin

Houston, TX *****

*************@*****.*** - 346-***-****

A highly motivated self-starter with exceptional communication skills-both verbal and written. Detail and goal oriented professional seeking a Professional position to utilize 15 years of experience. Outstanding interpersonal skills as well as leadership qualities. Works well under pressure, in a team setting, individually, as well in a fast paced environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Executive Administrator

JOB - Houston, TX - October 2015 to Present

*Handle requests and queries appropriately

*Arrange meetings and appointments and provide reminder

*Monitor office supplies and kitchen supplies

*Produce reports, presentations and briefs

*Develop and carry out an efficient documentation and filing system

*Support senior managers and executives with daily clerical tasks

*Plan meetings and take detailed minutes

*Answer phone calls, provide information to callers or connect callers to appropriate people

*Schedule appointments and update calendar

*Develop and maintain a filing system

*Create spreadsheets and presentations

*Provide statistical and budget reports

*Greet and provide general support to visitors

*Develop, implement and improve office policies and procedures Customer Service Manager

Office Depot - Houston, TX - August 2014 to September 2015 Advanced Selling Skills

Lead and coach others in a professional environment. Possess excellent verbal and written communication skills Executed detailed instructions in a timely and efficient manner Demonstrated leadership capabilities, with the ability to work independently, as well as with others Adaptable to a changing environment and able to consistently achieve goals despite stress. Possessed the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

Possessed ability to process information/merchandise through POS register system Knowledge of POS and Work Force Management Systems Positive and Engaging

Action Oriented

Integrity & Trust

Demonstrated passion for the brand, products, services and solutions offered to our customers Coaches, Trains / Motivates, Conflict Management, Problem Solving, Collaboration / Team Spirit, Accountable, Drives for Results, Directed Others, Business Acumen, Decision Quality, Time Management Marketing Representative

Motor Club of America - Houston, TX - July 2011 to June 2014 Using Internet and telephone sell auto club benefits plus more.

• Answer customers' questions about benefits, prices, availability, product uses, and credit terms.

• Quote prices, credit terms and other bid specifications.

• Emphasize product features based on analyses of customers' needs.

• Negotiate prices and terms of sales and service agreements.

• Maintain customer records, using automated systems. Receptionist

SAS Entertainment - Houston, TX - April 2008 to June 2009 Directs visitors by maintaining employee and department directories ; giving instructions. Maintains security by following procedures ; monitoring logbook; issuing visitor badges.. Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Contributes to team effort by accomplishing related results as needed

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Certified Nurses Aide

Woodland Heights Medical Center - Lufkin, TX - April 2005 to May 2007 Answer patients' call signals.

• Turn and reposition bedridden patients, alone or with assistance, to prevent bedsores.

• Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff.

• Feed patients who are unable to feed themselves.

• Provide patients with help walking, exercising, and moving in and out of bed.

• Provide patient care by supplying and emptying bed pans, applying dressings and supervising exercise routines.

• Bathe, groom, shave, dress, or drape patients to prepare them for surgery, treatment, or examination.

• Transport patients to treatment units, using a wheelchair or stretcher.

• Clean rooms and change linens.

• Collect specimens such as urine, feces, or sputum. Substitute Teacher

Lufkin Independent School District - Lufkin, TX - February 1996 to March 2003 Instruct students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations.

• Adapt teaching methods and instructional materials to meet students' varying needs and interests.

• Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.

• Establish and enforce rules for behavior and procedures for maintaining order among the students for whom they are responsible.

• Meet with parents and guardians to discuss their children's progress and to determine priorities for their children and their resource needs.

• Prepare students for later grades by encouraging them to explore learning opportunities and to persevere with challenging tasks.

• Prepare materials and classrooms for class activities. EDUCATION

Medical Billing and Coding.

Angelina College - Lufkin, TX

2008 to 2009

Associate in Theater Arts

Angelina College - Lufkin, TX

1996 to 1998

SKILLS

Sales, Search Engine Optimization, Email Marketing Campaigns,Digital Marketing ADDITIONAL INFORMATION

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

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