Administrative Assistant Customer Service

Wendy C Irwin

*** ****** **

Imogene, IA *****

252-***-**** (Cell)

**************@*****.***

Professional Summary

20+ years of experience as an Administrative Assistant

Dependable: After only 3 months of employment given opening and closing responsibilities

Discreet: able to work with confidential information displaying high standards of ethical conduct

Motivated: Known for taking initiative and skilled at meeting challenges and deadlines

Have worked with Microsoft Word and QuickBooks

Knowledgeable: Able to answer inquiries regarding company and services

Excellent listening, oral and written communication skills

Excellent problem solving and negotiating skills

Well organized: Maintain records of contacts, accounts and orders

Able to make decisions independently and quickly with positive outcome

Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multi-task when necessary

Reliable hard working and dedicated, works well under pressure and with minimum supervision

Able to negotiate and problem solve quickly, accurately and efficiently

Ability to multi-task in a fast paced environment

Professional and energetic work attitude

Professional Experience

Administrative Assistant

Mar. 1990 to Apr. 2017

Willis Electric Co, Bayboro, NC

Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. Set up and maintain paper and electronic filing systems for records, correspondence, and other material. Locate and attach appropriate files to incoming correspondence requiring replies. Complete forms in accordance with company procedures. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Maintain scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors. Collect and disburse funds from cash accounts, and keep records of collections and disbursements. Prepare and mail checks.

Technical or Computer Skills

Customer Service, Database Administration, File Management, Office Equipment, Phone Systems, Scheduling, Taking Messages, Telephone Skills, Word Processing, Filing

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