Customer Service Sales
Resume:
Reynard Douglas
Port Allen, LA *****
Cell 225-***-****
*******.********@*****.***
SUMMARY OF QUALIFICATIONS
Organized, efficient, and precise with strong communication and liaison skills.
Skilled in planning and execution of special projects during time-critical environments.
Decisive and direct, yet flexible in responding to constantly changing assignments.
Enthusiastic, creative and willing to assume increased responsibility.
Able to coordinate multiple projects and meet deadlines under pressure.
Proven ability to adapt quickly to challenges and changing environments.
Highly skilled at solving customer relations problems.
Effectively able to communicate with customers, staff and management.
High initiative with strong self-management skills.
Thrive in a team environment as either team player or leader.
RELEVANT SKILLS
PC proficiency in MS Office applications
Basic web page design and update
Library / File / Internet research
Collecting and recording statistical and confidential information
Assembling and organizing bulk mailings and marketing materials
EDUCATION
University of Phoenix, Baton Rouge, LA
Bachelors of Science in Business Administration
Graduated August 2009
Alison Online
Diploma Human Resources
July 2015
PROFESSIONAL EMPLOYMENT
Over The Road Driver November/2016 – Present
A and D Jones Trucking, Baton Rouge, LA
Over the road driver position. Operated a 26' Box Truck. Operated mainly Louisiana and Mississippi gulf coast along I-10.
Coordinated daily delivery schedules based on customer schedules, peak delivery times and alternate routes.
Obtained and maintained proper delivery authorization and pickup documentation.
Performed roadside inspections for major safety purposes and various other
administrative regulations and organizational policies.
Over The Road Driver September/2014 – Current
Rail Crew Express, Baton Rouge, LA
Skilled in maintaining records or logs regarding the trips dispatched, traveling charges,
trip fuel, mileage reports, and other necessary statements.
Handled the transportation of rail road crews even in worse situations and bad climatic or
environmental conditions.
Communicated with various staff members to report about the arrival of crews, delay
in transportation, accidents, etc..
Internet Sales Agent March/2013 – May/2014
All Star Advertising Inc., Baton Rouge, LA
Performed all aspects of customer service and satisfaction, including answering busy
multiline phone system.
Coordinated special promotions, and provided detailed information for various
automobile brands.
Prospected and set appointments based on leads and inbound phone calls, made customer
call-backs / follow-ups, and performed data entry.
Benefits Councilor April/2012 – March/2013
Fudesco Savoie and Associates, Baton Rouge, LA
Successfully managed client accounts and support, ensuring proper and effective handling of requests, as well as problem resolution and customer service issues.
Prospected and set appointments based on leads, prepared various reports, delivered
presentations to current and prospective clients.
Organized open enrollment for voluntary benefit plans.
Performed administrative responsibilities including coordinating with office staff,
maintaining quality control, cold- calling, networking, analyzing competitive price data
and trends, and all other aspects of sales and service.
Assistant Manager July/2008 – April/2012
Allied Discount Tires and Brakes Inc., Lafayette, LA
Strong communication skills, including identifying client needs, resolving conflict,
creating win-win solutions and closing sales.
Maintained responsibility for management of in-store promotional activities and advertising materials.
Consistently met quotas for inside sales, achieving monthly goal of 20% for cross-selling
and up-selling.
MILITARY EXPERIENCE
Quarter Master 2nd Class June/1984 – April/1988
United States Navy
Community
Cub Scouts Den Leader
Boy Scouts of America
President
Scott United Methodist Church Men
Affiliations
American Legion
Pi Sigma Epsilon
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