Manager Office

Bobbie A. Galan

**** **** **** ***** *******, TN 38119 901-***-**** or 772-***-**** ******@*********.***

Executive Summary

Commitment Leadership Integrity

A proven work ethic combined with hands-on expertise and knowledge. Strategic goals include securing a long-term position with room for growth. Leadership abilities translate business strategies into profits. Dedicated to maintaining a reputation built on quality, service, and exceptional follow-through.

Areas of Expertise

Skilled office administrator

Medical Billing & A/P expertise

Motivated team player

Professional Experience

Mid-South Infectious

Disease, PLLC

Practice Manager 2016-2017

Was hired to manage a 4-doctor Infectious Disease practice who had never had a manager before. The practice was/is growing at a very rapid pace and they needed someone to help put together a team to get the practice running with the new practices and procedures. The practice is growing, currently seeing 120+ patients per day and they did not know how to run it correctly.

Memphis Center For

Reproductive Health

Practice Manager 2015-2016

Managed practice of 40+ employees. Was responsible for all scheduling, accounting (including all payroll, A/R, A/P, etc. I completely revised entire employee Policy and Procedure manual, updated HIPAA manual, etc. Office was completely out of compliance and I was able to bring it up to standards, passing two State inspections without any problems.

CareSpot Urgent Care 2012 – 2014

Center Manager

Managed Urgent Care Center which included a staff of 10 employees along with 3 ARNP’s and PRN doctors.

Responsible for marketing to increase patient load which increased more than 50% in volume during my tenure to make it the number one center in the SFL region.

Responsible for payroll, scheduling, hiring of new employees.

Monthly reporting, keeping center in compliance with AHCA, Biohazardous materials, Medications, etc.

Ordering of all office and medical supplies and responsible for budget of these materials.

All training of employees for NextGen, drug screens, breath alcohol, and EMR system.

Did many on-site events at major clients of center.

South Florida Orthopaedic & Knee Institute – Miami, FL 1996 – 2012

Office Administrator

Managed office and facilities operations for physician group consisting of four full time personnel and two surgical physicians.

Organized and established business plan - converted debt of more than $250,000 into profits of more than $1 million dollars in less than three years.

Streamlined all accounting procedures including billing, collections, payroll and account payables.

Conducted regular risk assessments and quality assurance reviews to evaluate medical compliance, billing procedures, HIPPA regulations and identified potential gaps in policies and procedures.

Developed strategies to attract, secure and retain an increased number of self-pay, PPO and Worker’s Compensation patients.

Supervised all surgical scheduling, coordination, practice management and insurance contracting.

Administered all pharmaceutical and durable medical equipment companies and representatives.

Johnson & Higgins - Miami, FL 1983 – 1996

Office Manager

Oversaw staffing, managed finances and organizational budgeting, and conducted administrative functions for insurance brokerage firm.

Education

Associates Degree – Business Administration

Miami Dade Community College – Miami, FL

Professional Development

Additional Courses & Certificates: Medical Compliance, Billing Procedures, Completely trained in NextGen EMR, Knowledgeable in HIPAA & OSHA compliance, Drug Screen and BAT Certified, CPR

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