Microsoft Office Customer Service

Profile

Administrative professional offering versatile office management skills, strong service and

interpersonal experience with proficiency in computers and Microsoft Office programs. Vast experience at the Supervisory level of managing over 70 employees, large projects, and large events to the end. Strong scheduling and dispatching experience who readily adapts to change, excels in diverse environments independently or on a team. Able to manage multiple priorities and meet tight deadlines without compromising quality of work. Experience

OFFICE SPECIALIST / RELIEF DISPATCHER -H.JACK'S PLUMBING & HEATING CO. 2013-PRESENT Dispatch 40 truck/50 men fleet on daily field operations for NEO, Akron area. Specialty experience to prepare & process new/annual contractor registrations, daily permit applications, drawings, municipality inspections accommodating over 150 Cleveland-Akron-Canton area municipalities. Pull HVAC equipment warranty info, prep invoicing for claims. Prepare forms for insurance including performance/surety bonds, and COI's. Large HVAC project coordination commercial and residential. Coordinate and manage excavation projects including sewer excavations, water service, and waterproofing projects. AR, invoicing, light collections. Input and collect daily billing, record and pull daily revenues. Prepare and process vendor and customer credit applications for new accounts. Created scanning system for electronic access to files. Confidential basic accounting duties. Prep and Notarize lien waivers, maintain subcontractor and vendor relationships, order inventory, record purchase orders, process company checks for president to sign, input payroll data and employee bonuses. Perform daily bank deposits. Job Scheduling for HVAC and plumbing calls, Reconcile received shipments of HVAC and Plumbing Equipment. Proficient experience in Quickbooks, Microsoft Office, GPS vehicle tracking systems. CARE COORDINATOR -FIRSTLIGHT HOME CARE NORTHEAST OHIO - 2012-2013 Multifaceted clerical tasks(e.g. Data entry, record keeping, multi line phones), Entrusted to manage office in owners absence, delivered a high quality of customer service, support of daily operations, resolved issues regarding home care service. Scheduling of client care appointments and employee scheduling. Dispatching 20 employee home care technicians to appointed clients via dispatching software. Attended multiple continuing education courses involving proper geriatric and disabled client care. Sales of services, performed quarterly home meetings, record and update individual client case files electronically to multiple clients. Performed new hire screening, processed background checks and performed manual drug screenings. Communicate and maintain professional relationships with affiliates. SARAH EVANGELISTA

440-***-**** 11731 Jennifer Court Concord OH 44077 ****************@**.*** OFFICE ASSISTANT- THOMSON REUTERS/ BARBRI BAR REVIEW - JANUARY 2011-JUNE 2011 Support Director Attorney for two person satellite office in San Diego, CA. Schedule administrative field members for law school visits, manage Staff Attorneys' private tutoring sessions, travel arrangements, local classes, and meetings. Organize law student materials and prepare 200+page customize handouts for classes and staff attorney. Order workplace supplies, maintain enrollment records, organize and mail student essays via FedEx deadlines to offsite attorney graders. Receive and process graded essays. Manage and enroll 100+ law students per session in Bar Review classes, help law students navigate through online/paper materials, process payments. Prepare mass emails dictated by staff attorney, travel to local law schools with learning materials. Support classes and practice tests. Prioritize multiple projects. MGMMIRAGE CORPORATION - JUNE 1999-APRIL 2008

MANDALAY BAY RESORT- SPA SUPERVISOR -LAS VEGAS, NV -APRIL 2004-APRIL 2008 NYNY HOTEL CASINO - RECEPTION/ RELIEF SPA SUPERVISOR - LAS VEGAS, NV -JUNE 1999-APRIL 2004 Ensure a high quality of service for spa guests, staff recognition and coaching of 75+ employees. Assist with daily operations, maintain full utilization of facilities, guest and employee issue resolution, manage staff schedules, new hire training, ensure cleanliness of facilities, organize and host large group spa events 300+ clients (e.g. Burton Snowboarding Company, Las Vegas Marathon). Attend VIP pre-convention meetings representing the resort spa departments. Administrative duties, work with and help choose vendor products, Relief purchasing clerk and maintain par levels and inventory control for high end spa boutique. Education

Kent State University at Geauga - 2016-Current.

College of Southern Nevada - 2000, 2004 General Ed Coursework. Volunteer Work-Preparing Documents for VA Compensation Claims -2003, 2010. Volunteer Work-Preparing Documents for SSDI Claims Documents for Elderly-2012 Skills

Working Knowledge of HVAC and Plumbing Contractor Operations, Notary Public State of Ohio. Computer Proficient,Working Knowledge of Quickbooks. Working Knowledge of Microsoft Excel / Word.

Typing Speed 55 WPM.

Working Knowledge of Data Entry and Electronic Filing Systems References

Available Upon Request

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