Project Management Manager

ALISA MCCOY, CSPO, CSM, LSSGB 404-***-****

https://www.linkedin.com/in/alisamccoy ******.******@*****.***

BUSINESS ANALYST AGILE METHODOLOGY PROJECT MANAGEMENT

Business Analyst professional with 10 years of demonstrated success in planning and managing large corporate projects, on multiple platforms. Experienced in Waterfall and Iterative methodologies and Agile framework. Utilize all aspects of SDLC. Create and develop business requirements and specifications, translate business requirements into technical and system requirements. Perform IT Business Analyst activities including client interviewing, requirements gathering, solution review, process improvement and training.

EDUCATIONAL BACKGROUND

B.B.A., Decision Science, Georgia State University

A.S., Business Administration, Atlanta Metropolitan College (formerly Atlanta Jr College)

CERTIFICATIONS

Certified Scrum Product Owner and Certified Scrum Master

Scrum Alliance

Lean Six Sigma Green Belt

Georgia State University, The J. Mack Robinson College of Business

Office of Executive Programs

CERTIFICATE

Associate Project Management Certificate Program

Leadership & Communications Skills for Project Managers

Project Management Principles

All training conducted and certified by the Project Management Institute (PMI)

TECHNCAL SKILLS

Operating Systems: Windows 2000, XP, Vista, 2007, 2008, 2010, 2013

Office Tools: Visio, Outlook, Excel, Power Point, Minitab, Pivot Tables, MS Word, MS Project, Blueprint, HP ALM/Mercury Test Director, Lotus Notes, Avaya CMS

Functional SAP Finance User

Middleware: Web Methods, JIRA

Alisa McCoy, CSPO, CSM, LSSGB ******.******@*****.*** PAGE TWO

PROFESSIONAL WORK EXPERIENCE

Hudson Bay Company, Jackson, MS

Project Manager (TEKsystems Consultant) Dec 2016 - Jan 2017 Email project converting 28,000 End Users and 40,000 mailboxes to GMAIL Budget range from $100,000 to multimillion dollars.

Worked directly with team to track project deadlines and budgets, timelines.

Worked with managers and stakeholders to report on project.

Worked with team to assure resources aligned directly.

Identified potential project risks and helped develop a mitigation plan to resolve potential issues.

Lead weekly review meetings for project retrospective and follow up on action items for continuous improvement.

Hancock Whitney Bank, Gulfport, MS Oct 2015 - Aug 2016

Testing PM (TEKsystems Consultant) Project Manager working on the Online Banking and Mobile Upgrade. Responsible for Vendor Management (19+ vendors) and all coordination of testing related to Online Banking.

Reviewed and edited OLB and Mobile Replacement Test Strategy/Approach Document which provided a clearer understanding to want and needs of Stakeholders.

Held Weekly Meetings with Development Vendors and Internal Team to discuss ARID Log (Actions, Risks, Issues and Decisions).

Interviewed Vendors for Performance and Stress Testing to determine the speed and effectiveness and vulnerability of applications.

Created Test Plan and conducted Test Case Review Meetings.

Handled details of required methodology and test management tool.

Developed test procedures and test data from requirement document. Updated the test cases document per review comment.

Worked with Team Members to write, clean up and categorize Test Scripts allowing the Team to use Internal Staff rather than hiring Consultants to Test. Created Burn Rate and Testing Analysis Reports to show status of scripts and determine staff needed and meeting timeline for completion of successful testing.

Coca-Cola Refreshments

Business System Analyst SAP, Finance, Deployment and Acct Mgmt. Jan 2009 – Apr 2015

Collaborated with both internal and external teams for large corporate credit card transition for over 45,000 employees in US and Canada. Produced clear and comprehensive documentation and process diagrams presenting to the client, using SAP and R/3 systems.

Successfully provided comprehensive follow up and maintenance of status of all projects more than $500K, ensuring all project milestones, compliance requirements, SDLC phases and documentations were met, resulting in less than 2% of project non-compliance.

Applied knowledge and understanding of business analysis concepts, principles and techniques to gather, document and manage business requirements.

Assisted and conducted thorough requirements gathering sessions with (SME) subject matter expert and development teams to review and document system requirements.

Created high-quality requirements documentation within specified time frames to solve business problems.

Collaborated with Project Managers, Technical Leads and Business Subject Matter Experts to ensure requirements acceptance. Worked closely with project managers, prepared project plans and delivered status reports related to assigned tasks.

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Managed requirement changes, ensuring traceability and auditability.

Worked closely with other teams – Developers, Engineers, Implementation and support to minimize gaps between business needs and technical outcomes.

Coca-Cola Refreshments

Test Lead–SAP, IT, Finance, Deployment and Acct Mgmt. Jan 2009 - Apr 2015

Over 10 years of experience as a Test Analyst, performing both manual and automation testing of applications on the internet/intranet environments using HP ALM Quality Center. Exposure in Finance and Banking industries.

Full life cycle experience in QA Test Analyst, performance, GUI, Functional, Regression, Unit Testing, User Acceptance, Smoke Testing and Sanity testing of both client–server and web based applications

Developed test plans, test scripts and implementation plans as requested. Conducted testing meetings, as necessary for problems encountered during the test cycle. Created User Stories and diagrams.

Performed as Test Lead for major releases, analyzing and reviewing test results with key team members and stakeholders and monitored project defects and corrections from open to close, conducting required re-test before confirming closure.

Expert in Manual/Functional Testing and knowledge in Automation Testing. Highly effective in Defect tracking and analyzing test result using HP ALM. Hands on experience with all phases of (SDLC) Software. Development Life Cycle and (STLC) Software Test Life Cycle with exposure to Agile/Waterfall processes and methodologies.

Strategically developed and managed user acceptance criteria, by attending demonstrations with FileNet Development team and creating UAT for Shared Services (Business Clients), ensuring reliable access to FileNet system.

Effectively facilitated end-user training, to over 20 Shared Services Users, using online WebEx program. Created training materials, screen shots, instructions in login, access, printing and closing system, resulting in enhanced learning and use of system in remote office location.

Coca-Cola Refreshments

Global Support Analyst II – Global Support Center Apr 2001 – Jan 2009

Integral member of the analyst team, providing first contact, help-desk support for 72 different applications such as, BASIS, SAP R/3, Margin Minder, MS Office, Lotus Notes, and Security. Acted as liaison between Analysts and Management. Interviewed and hired 24 contractors and interns.

Successfully collaborated with NASC, developing and delivering training for 30 Front Line and Senior Analysts. Created training plan, agenda, profile and schedule for each analyst, allowing for constructive feedback and monitoring of work performance.

Seamlessly resolved issues regarding SAP Buffer with 300 Employees not receiving credit card charges, saving company thousands of dollars in late fees and overtime pay to 2nd level support.

Traveled to Brussels, Belgium, Dongen and Netherlands, facilitating training programs to European analysts on US help desk applications and proficiencies in assisting US customers after 12:00 a.m. EST.

Reduced customer wait time and ticket issues by communicating all system/application changes, updates and new implementations to front-line analysts.

Provided additional training and workshops, after reviewing all ticket reports and identifying specific ticket issues, coached analysts on better resolutions and reducing recurrent technical support issues.

Efficiently worked closely with the second level groups, Field IT and other support groups generating new training opportunities, keeping analysts informed and enhancing customer satisfaction.

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