Service Representative Sales
Resume:
Jose Ramon Blanco Almaguer
Richardson, TX 75081
***********@*****.***
EXPERIENCE
AT&T (Prior to merger in 2005, company was called SBC 1992-2005, and prior to that Southwestern Bell Telephone Company from 1980-1992) 1/1984-6/2010 & 6/1980-1/1982 Manager, Sales & Service, SPORT (1/1998 – 6/2010) Dallas, TX
• Managed and supervised 25 service representatives doing business as a Competitive Local Exchange Carrier
(CLEC) in GTE territory
• Served as Manager of SPORT, which covered “Service Provided Outside Regular Territory”; coached, observed and motivated team of service reps; handled monthly attendance/daily adherence/sales reports; embarked on successful sales campaign, which entailed approaching former customers of the old GTE/Verizon area, as well as cultivating new accounts
• Coached and motivated team to increase center’s revenue each quarter-over-quarter
• Received Fortune 500 recognition for exceptional sales performance for 44 of the 48 quarters (between 2Q1988 and 3Q2009)
• One of two managers who received an Individual Discretionary Award (IDA), which was above and beyond the Team Award
• Retired from AT&T in June 2010
Service Representative (2/1997-12/1997) Dallas, TX
• Handled requests from both business and residential customers in GTE territory as a CLEC, achieving recognition as the #1 sales rep for 1997, which was the first year the SPORT Center was established
• Recognized with Fortune 500 recognition for accomplishments in Service Representative role
• Regarded as the subject-matter-expert in the Local Number Portability (LNP) market
• Chaired LNP service provision committee, overseeing all testing, which ensured orders were processed correctly
Service Representative (2/1988-1/1997) Wichita, KS & Arlington/Dallas, TX
• Processed orders from residential customers; placed orders; handled billing inquiries
• Maintained 90%+ of adherence goals for all 36 quarters, while company’s stated goal was 88%
• Awarded with both Fortune 500 and Masters Club recognition for sales during 30 quarters Operator (6/1980-12/1981 & 2/1984-1/1988) Wichita, KS
• Provided Directory Assistance service for local and international calls; kept adherence at 90% or higher for entire period
• Received Military Leave-of-Absence, valid from 1/1982 until 1/1984 UNITED STATES ARMY Wiesbaden, Germany
Army Infantry Soldier (1/1982-1/1984)
• Fulfilled responsibilities as Company Clerk, charged with maintenance of all correspondence for the Captain and 1
st
Sargeant, processed all incoming mail, developed monthly Duty Roster
• Assigned responsibilities as Company’s Munitions Specialist
• Recognized as “Soldier of the Quarter” (2Q1983), which enhanced the experience with a “free” trip to Berlin before the Berlin Wall collapsed
• Discharged honorably after completion of these duties OTHER SKILLS
• Bilingual in English & Spanish
• Basic fluency in French, German, and Portuguese
• Knowledgeable in Microsoft Office programs
EDUCATION
UNIVERSITY OF MARYLAND College Park, Overseas Program Spring/Summer/Fall 1983 Completed 16 hours of U.S. History while in Wiesbaden, German
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