Customer Service State University
Resume:
Mame Mor Ndiaye
St Louis, MO 63116
Cell Phone: 660-***-****
Email Address: *******@*****.***
Mame M. Ndiaye - LinkedIn
OBJECTIVE: To positively contribute to an organization’s growth by utilizing my leadership abilities and diverse skill set.
EDUCATION:
Truman State University – B.A, International Business / International Studies – 2014 – August 2017
St. Louis Community College – Forest Park (STLCC), St. Louis, MO - Associates Arts in Business Administration, 2011–2014
Université d’Auvergne Clermont Ferrand I, Aurillac, France - Business & Organizational Management, 2009 – 2011
QUALIFICATIONS SUMMARY:
oDemonstrate direct client/partners contact with excellent communication skills
oBring over years of leadership experience and team work abilities
oDemonstrate strong time-management/organizational skills
oProduce and present quality presentations using various software packages including Microsoft Excel, PowerPoint, Word, Excel, Google Office Suite
oDemonstrate skills in data analysis and attention to detail
oPossess critical thinking skills with the ability to present to small and large groups in an efficient and effective manner
oDemonstrate multi-tasking skills and quick problem solving skills
oMaintain a positive outlook when dealing with adversity
oFluent in English, French, Wolof (spoken and written), and Spanish (Intermediate)
WORK EXPERIENCE:
Enterprise Fleet Management – License and Title Representative 01/2017 – Present
oAct as contact for license & title administrative needs for assigned state(s)
oReview and process initial registrations & renewal documents for fleet
oDevelop and maintain a positive relationship with internal team members, business partners, state motor vehicle departments, and license & title services
oMonitor license and title inspection mailbox and dispatch inquiries to relevant coordinators
oProvide support to coordinators with projects as requested
oAssist in developing ESQI plan
oProcess incoming phone calls, email, and mail
Truman State University – The Serve Center - Office Assistant 09/2014 – 08/2017
oPlan and organize community wide and service events on campus
oDevelop and maintain community partner relationships
oProvide a variety of direct support services to students
oCoordinate administrative work flow and meet all project deadlines
oPromote campus goals for service learning and community engagement
oCoordinate volunteer opportunities and outreach for students
o Prepare emails, letters, and other correspondence as requested
Enterprise Fleet Management – License and Title Intern 5/2016 – 8/2016
oProcessed vehicle initial registrations and met aggressive deadlines for license and title reports
oActed as a knowledgeable resource for fleet management
oContacted for administrative needs and information pertaining to fleet renewals
oProvided outstanding customer service to clients requesting information
oDeveloped and improved relationships with internal teams, state motor vehicle departments, and license & title services
oPrepared backup of transactions for groups
oParticipated in monthly development meetings and assisted in meeting department goals
U.S Congressman Wm. Lacy Clay – U.S Congress (MO 1st District) - Intern 6/2014 - 8/2014
oMaintained correspondence to districts constituents
oConducted district wide events and assisted senator’s staff with various projects
oContributed in discussions surrounding local political issues
oAssisted in strategic development for senator’s early campaign
oManaged tasks relative to international outreach
St. Louis Community College – Forest Park (STLCC) – Student Ambassador 5/2012 – 7/2014
oServed in recruiting committee, and gave campus tours to prospective students
oParticipated in purposeful outreaching and connecting to departments
oMonitored new student ambassadors’ training
oRepresented St. Louis Community College in district wide events
oAssisted with student staff recruitment, selection, supervision, training, and evaluation
oConducted districtwide efforts for college retention
Midland Language Center, St. Louis - Translator 5/2013 – 5/2014
oEfficiently performed bilingual translation services (French/English) and met tight deadlines.
oPerformed online document translation and dialogue translation
Carrefour Boutique, Aurillac, France - Cashier 9/2009 – 6/2010
oDelivered exceptional customer service
oMaintained Inventory and informed customers of products’ specifications and information
oLed sales associates with transactions
oHandled cash and helped with different aspects of sale support
VOLUNTEER WORK:
Secours Catholique, Auvergne, France 9/2010 – 12/2010
oServed as translator/facilitator
oProvided shelter for homeless
oAssisted in developing human rights projects
SOS Children Village International, Dakar, Senegal 4/2008 – 6/2008
oAssisted weekly with care of the children (orphans),
oWorked in teams to prepare and coordinate activities for the children
oParticipated in fundraisers to sell promotional items
ACTIVITIES/ LEADERSHIP EXPERIENCE:
oSt. Louis Community College Student Government Association, President (2012 – 2014)-
oSt. Louis Community College Student Ambassador (2012 – 2014)
oSt. Louis Community College Business Club – External Relations Committee (2013-2014)
oMissouri Community College Association Student Representative (2012 – 2014)
oAfrican Students Association at Truman State University, Social Chair (2015-2016)
Contact this candidate