Customer Service Sales

Dwayne Robinson

*** ***** ** • New Bedford, MA **745

CELL PHONE 617-***-****

ac052t@r.postjobfree.com

As a highly effective sales professional providing customer-building skills, I use telecommunication strategies, in part, to increase sales revenues. Together with personable and persuasive techniques along with strong presentation skills, I strive to build customer confidence and loyalty throughout the sales cycle. By having a talent for being able to work efficiently and effectively beyo nd employer expectations, I am able to meet customer needs to achieve sales performance goals. USPS Conn. Valley 1/31/2015

Customer Service Supervisor

Obtaining the ongoing process of servicing the public, organizing,collecting,distribution of the incoming and outgoing mail, overseeing routes and proper employee coverage and trouble shooting. Branfordhall Springfield, Ma 7/9/2012-3/2015

Director of Admissions

Duties include training and supervision of all admissions personnel to guarantee compliance with policies, procedures, deadlines and goals. Daily review of inquiries, enrollments, admissions and financial aid appointments, class start follow-ups and weekly review of representatives inquiries, follow-up calls, written reports, Provide additional training and motivation seminars. The Salter School New Bedford, Ma 4/11/11 - 3/2014 Associate Director of Admissions

Duties include providing the team with the opportunity for additional school knowledge and coordinate with the campus directo r to make sure the transition from the admissions department to education is effective. Developing policies to a rrange and conduct interviews with prospective students and transfer students of company training programs; engage prospective students in activ ities that may lead to the enrollment process; and be a role model to emulate for my employees and representativ es and to the Director of the School.

Everest Institute Chelsea, Ma 9/5/08 - 1/5/09

Admissions Representative

Duties included providing guidance assistance to potential students about the application process regarding policies, procedu res and required documentation for available educational programs. Merrill Corporation Boston,Ma 11/12/07 - 4/2/08

Floor Coordinator

The Merrill Corporation publishes financial prospectuses. Duties included distributing prepared work to the typesetters after performing a data and legibility check. This was followed by a path edit updating the specifications file to ensure that efficiency notes were met. Employment ended due to a company-wide staff reduction. Cambridge Health Alliance Center Cambridge,Ma 9/2006 - 10/2007 Supervisor Mail Clerk

Duties included the supervision of three clerks and the operation of a centralized, but non -automated, mail/print/copy center that served eight health centers and hospitals. In-coming mail from public and private mail carriers, inter-office mail, and requests for printing and copying documents were delivered to the center by the clerks from various sites. The system of mail routes that served individual doctors and departments in the health care network were reorganized for greater efficiency and effectiveness, requiring that the equipment be maintained in optimal condition regarding book binding, lamination, color and black/white copying, and stamp ing outgoing mail.

Dana Barros NBA Basketball Camp Boston,Ma 2005 - 2006 Supervisor, Director and Youth Counselor

Duties included year-long planning and coordination of events for this inner-city summer camp; managing the recruitment and supervision of camp counselors, referees and support staff; scheduling field ass ignments and processing payroll for twenty-one employees; and developing plans to solicit funds from major corporations to support the camp. The 249 students, aged 5 to 18 years, who attended the summer camp, were counseled in academic and extra-curricular activities and tutored in basketball. Gibbs College Cranston, RI 01/2005 to 10/2005

Admissions Representative

Duties included the recruitment of prospective students to the college including the setting of appointments and conducting interviews. Follow-up contacts were made to all interviewed students regarding applications, campus visits, financial assistance and other matte rs pertaining to the admissions process. Extensive customer relations by telephone and in -person meetings were conducted to ensure that all aspects of the student enrollment were completed to guide students through the entire admissions process. Salter School Maiden,Ma 9/2002 to 7/2004

Director of Admissions

Duties included all aspects of managing the admissions department regarding the supervision of accepting students to the school. Included were the following: responsibility for building the admissions team, developing advertising, and scheduling payroll. In the first year of employment, the enrollment at the school went from 37 students to 344 students because of these efforts. Caliber Training Institute New York, NY 10/1999 - 8/2002 Admissions Representative

Duties involved tasks in the admissions process leading to the enrollment of students and counseling them on academic and employment skills.

Corporate Trust Division of the State Street Bank, Boston,Ma 2/1 996 - 2/1999 Controller and Trade Processor

Duties as controller included the oversight of day-to-day operations in generating special reports, financial statements, account analysis, data entry, tracking receivables and payables, controlling documentation and customer direction. In the position of trade processor, I had responsibility for security in processing computerized domestic and international trades, using DTC, Euroclear, and Cedel computer languages in processing issuances and cancellations. Additionally, I provided liaison with highly profiled clients. Ritz Carlton Hotel Company Boston,Ma 10/1984 to 11/1995 Food and Beverage Operations Captain

Duties involved the supervision of all aspects of food and beverage operations; supervision and coordination of 28 employees for the cafe and banquets; all aspects of billing, scheduling and planning meetings to provide concept development; the coordination of sales contracts, training new employees, and generating revenue ideas while maintaining quality service standards including methods of controlling labor and operating costs; and working closely with the executive chef and corporate staff to ensure superior customer service. As a result, I won six achievement awards for improving team leadership, quality control, and for nine years of perfect work attendance.

EDUCATION

Bachelor Degree, Business Management, Ohio State University, 1985

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