Donald Brown Technical Writer/Editor

*** * **** ** ****** City, KS 66111 785-***-**** C ac052f@r.postjobfree.com

Seasoned Technical Writer skilled in creating everyday content

for everyday use and web based applications

SUMMARY OF QUALIFICATIONS:

Experience writing and editing complex operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.

Acquire subject knowledge by interviewing product developers, observing production methods performance, referring to technical specifications and blueprints.

Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users.

Considerable knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

Outstanding technical skills. Adept with formatting programs, excel analysis, and document management systems.

Superior verbal communication, listening, interview, and presentation abilities.

PROFESSIONAL EXPERIENCE

Technology Plus – Kansas City, MO May 2014 – Apr 2017

Technical Writer: Assigned to Bayer CropScience (Project Engineering)

Created process documentation and SOPs for Project Engineering.

Updated documents, forms and guidelines to meet ISO requirements while adhering to formatting, content and style guidelines.

Developed and update online content.

Key User for engineering department Document Management System (DMS) repository.

SharePoint Site Owner/Designer.

Synechron – Kansas City, MO Apr 2011 – Dec 2013

Technical Writer: Assigned to Asurion Inc. (IT Development)

Created Requirements documents with screen mockups for Software Developers.

Create and maintain Software Development Process documentation.

Software Development Team Technical Writer with MS Office suite.

SharePoint Site Owner/Designer.

Created InfoPath Service Request ticketing system with Nintex workflow notification.

Phacil Inc. – Kansas City, MO Aug 2010 – Feb 2011

Technical Writer: Assigned to USDA WDC (IT Development)

Develop ITS software life cycle Processes and Procedures in SharePoint repository.

Create and organize software test plans.

Scribe meeting minutes to document and track required tasks.

Maintain Requirements Matrix for software development.

Record and Analyze data to identify trends and patterns for business use.

SharePoint Site Owner/Designer.

JMA IT – Overland Park, KS Feb 2006 – Aug 2010

Technical Writer: Assigned to USDA NITC (IT Development)

Created InfoPath forms for Device Release Management project.

Develop Operational Directives and Processes for Software Development Life Cycle.

Maintained Facility Management Plan (FMP) documents for updates and published quarterly.

Member of the Vulnerability Assessment Team taking part in the ongoing review and resolution of vulnerabilities against configuration items.

Prepare reports, charts, graphs, etc. for vulnerability metric management reports.

Review and update Certification and Accreditation documents for computer data center.

Tracked all Mainframe Authorized Program Facility (APF) library changes and reported when correct Change Management process was violated.

SharePoint Site Owner/Designer.

Advantage Tech – Overland Park, KS May 2005 – Dec 2005

Technical Writer: Assigned to Kansas City Board of Public Utilities

Develop PeopleSoft training manuals for budgeting, finance and project costing.

Analyzed the effectiveness of procedures to budgeting/finance and procurement.

Analyzed cost effectiveness of current financial procedures.

Updated company budget/finance process step by step instructions.

Created on-line PeopleSoft training budgeting, employee and manager self service and project costing.

Analyzed manpower to actual performance and reported to management for new annual budget.

TECHNICAL EXPERTISE:

Languages:

HTML, XML

Programs:

MS Office Suite, Adobe Std XI, Visio, SharePoint 2010, InfoPath, Nintex

Operating Systems:

Windows 10/NT/XP/2000

Databases:

Access, CARA DMS, SharePoint, MySQL

Hardware:

Computer systems, servers, peripheral equipment

EDUCATION/TRAINING:

Centriq - Crystal Reports Introduction & Advanced, October 2009

Centriq - SharePoint Administrator, Designer, Developer, & Power End User, Summer 2009

USDA - Six Sigma training, Spring 2009

ITIL v2 Foundation – Certified October 22, 2008

US Navy - Machinist Mate A School; Nuclear Power School and Prototype; numerous equipment-specific schools; held TS security clearance

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