Customer Service Representative

Faameleke M Petelo

***** **** *** *

Federal Way, WA 98023

*************@*****.***

******************@*****.***

254-***-****

Objective: Customer Service Representative and Administrator with over 5 years of experience. in telephone customer service, tech support, and customer care. Familiar with major customer service software, conflict resolution and posses a positive attitude. I am personable and reliable and will prove to be an asset of the company. Professional Experience

Aegis Global Communication (September 2013-January 2017) Analyst/Customer Care Specialist

• Handle High call volume daily

• Signing up new customers, retrieving customer passwords, presenting product and canceling service.

• Assist costumers with navigating website, online billing, and updating customer personal information.

• Research complicated Cases without prompting to provide more comprehensive service to customers

• Suggest a new tactic to persuade canceling customers to stay with the company.

• Multitasking talking and navigating computer accessing multiple screens Tuparan Residential Care (March 2008-September 2013) Administrator/Marketing

• Update all clients personal information and PPI

• Host meetings with Licensing Dept, Government, and Family’s regarding our clients

• Train and promote staff

• Run a 24hr facility insuring residents in our home is comfortable

• Administer medication

• Deal with clients monthly budget making sure its been documented.

• Market our home on multiple website through advertising our ads online.

• Provide professional understanding

• Type weekly reports to CEO of the company including weekly budgets, activities, and visits to the Dr

• Problem Solver to prevent repeating issues

American Samoa Community College (August 2006-February 2008) Secretary/Clerk

• Office duties such as emailing, filing, making copies, etc.

• Update student roaster for roll call

• Answer phone call providing excellent customer service.

• Assist with hosting meetings using Microsoft word, power point, excel, Outlook

• Assist with student visits to court hearing

Education & Background

Leone High School (2001-2005) Graduate

American Samoa Community College 33 credits completed (Unfinished)

ROP Redlands Tech Certificate: Direct Support Professional 1&2

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