Customer Service Sales
Resume:
DYNAMIC RETAIL LEADER
Kimberly Hooker
*********@*****.***
LINKEDIN.COM/IN/KIMBERLYHOOKER
HOUSTON, TX 77082
CONTACT
PROFILE
SKILLS
PROFESSIONAL EXPERIENCE
Innovative and creative Fashion
Industry Professional with deep
expertise in market analysis and
driving revenue. Highly skilled in
impacting brand awareness and
performance through understanding
competitive landscapes and driving
brand positioning. Proven excellence
in employee training, team
leadership, and employee retention.
Prides on excellent communcation
and interpersonal skills with extreme
focus on customer service.
Visit clients face to face to discuss trends, buying goals, and future styles. Attend trade fairs and fashion shows to observe trends. Assist buyers by establishing and maintaining good relations with suppliers and retailers.
Monitor the best-selling styles and make sure consumers have access to them in a timely manner.
Responsible for data analysis and internal communication of market conditions.
Perform market research for better understanding of consumer interest and to further develop marketing strategies.
Contact, produce sales, and implement negotiations with large accounts. Followed and reported cutting-edge fashion trends and proposed retail environment concepts to upper management.
AA Concepts INC.
2004-2015 Positions of Increasing Responsibility
Area Manager
Swim N Sport 2015-Present
Head Buyer
2014-2015
Assistant Buyer
2011-2014
Retail Market Knowledge
• Retail Merchandising
• Team Rec r u i tmen t & Tr a i n i ng
• Problem Solving
• Account Management
• Client Needs Assessment
• Time Management
• Business Management
• New Business Development
Te r r i t o r y Expans i on
• Active Listening
In charge of 5 stores in 4 different states.
Deliver excellent customer service and demonstrate a high degree of professionalism.
Achieve personal sales standards and statistical goals Achieve store’s sales standards and statistical goals Lead and inspire a customer service culture by recognizing and rewarding team
Recruit and hire top talent to meet the store and company needs. Provide feedback through ongoing training, coaching, counseling, assessments and setting challenging goals to improve employee performance through effective use of development plans. productivity.
Managing business operations while driving brand growth and improving sales. Experienced leader recognized for developing compelling merchandising displays and demonstrating strong business management expertise. Build strong client and customer relationships while leveraging excellent negotiating skills to achieve brand success. Respected business manager with extensive experience in the Fashion Retail Industry, adept at identifying emerging trends and additional revenue opportunities. Area Training Manager
2008-2014
Deputizing for the Area Manager, supporting and overseeing shop openings. Overseeing the recruitment of new sales and retail staff. Responsible for training and induction programmes for new staff members. Store Manager
2004-2008
Led and motivated the store team to increase sales and ensure efficiency. Analyzed sales figures – Utilized LY Numbers to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.
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