Customer Service Manager
Resume:
Human Resource Department
Dear Maam/Sir,
I was pleased to learn of your need for a staff nurse. With solid experience and education in prevailing ER practices, acute patient care, and family relation, I am prepared to become a nurse in your institution. The following are highlights of my qualifications and skills:
Extensive experience in ER,OPD and Ward
In depth knowledge of performing patients triage, first aid measures and basic bedside care
Highly certified by AHA for providing Basic Life Support and Advance Cardiovascular Life Support
My strong initiative and my strong dedication towards work,combined with my ability to work well under pressure allow me to play a crucial role in fast –paced, patient-centered environment. Thus, I am very confident that I will make an impact in your institution.
Enclosed are my resume and my credentials for review. I welcome the opportunity to personally discuss with you how my skills and strengths can best serve the company.
Sicerely yours,
Deoveth Bulagao
Enclosure
Bulagao, Deoveth F. RM, RN
79 Amelita St BF Homes Almanza Las Pinas City Philippines
091******** ac04s3@r.postjobfree.com
DEOVETH F. BULAGAO
Address: 79 Amelita Street BF Homes Almanza, Las Piñas City
Mobile number: 091********
Email Address: ac04s3@r.postjobfree.com
Skype address: bethbulagao
PROFESSIONAL PROFILE: Dedicated and patient-focused RN with over two years of experience working as an Emergency Room Nurse.
Proven expertise in victim care, staff development and family advocacy
Solid administrative and referral experience; admissions, assessment, treatment and education
Adept at prioritizing medical care for patients experiencing trauma or injury
Quick at recognizing life-threatening problems and help to solve them on the spot
LICENSURE & CERTIFICATIONS
Current Philipines RN License
Basic Life Support Provider by AHA
Advanced Cardiovascular Life Support by AHA
Advanced Cardiovascular Life Support – ECG and Pharmacology Course by AHA
PROFICIENCIES
ER Procedures
Care plan administration
PROFESSIONAL EXPERIENCE
Capital One Philippines Support Services Corporation September 2015-April 15,2017
(Northgate Cybergate Alabang Muntinlupa Philippines)
Senior Associate for Transaction Support Center Account / Fraud Investigator
Review credit card accounts for status and transactions
File dispute case if necessary
Perform Lost and stolen Report
Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
Perform customer service role for basic accounts inquiries.
Perform security and fraud investigations
CONVERGY's Philippines ( Ayala, Makati) March 2013 – August 2015
Collection Service Representative
Communicated directly with customers by phone in regards to the status of their accounts, assisted with their payments
Investigated and resolved service issues and/or product problems within scope
Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
Dr. Montano Ramos General Hospital June 18, 2010- September 30, 2012
Emergency Room Nurse
Core Responsibilities
Provide compassion to family members ensuring optimal levels of comfort and privacy.
Performs triage, while considering both physical and psychosocial elements.
Collaborate with doctors and emergency staff in the assessment, planning and implementation of patient treatment.
Monitor current patients, identify issues, explore alternatives and deploy solutions.
Document diagnosis and progress on medical records; maintain high levels of readability and accuracy.
Perform specialized, life saving treatments such as CPR, advanced cardiac life.
Provides basic, bedside care.
Observe signs, symptoms and behaviors of patients and communicate issues to emergency room team.
Perform specific patient tasks as assigned by Physician’s written orders.
Administer medications and physical treatments.
Teaches patients and significant others how to manage their illness/injury by explaining post treatment care needs, diet/nutrition/exercise programs.
Adhere to proper safety and sterilization protocols and techniques to ensure proper infection control.
Provide clerical support and documentation for admissions, transfers and discharges.
Manage logistics of mobile medical equipment such as diagnostic device like ECG equipment.
Admits patients.
Nurse Trainee January 16, 2010 - June 16,2010
• Provided direct patient care
• Assisted patients in eating and dressing
• Managed patient log books
• Took vitals on a regular basis
• Administered medication as appropriate
EDUCATION
University of Perpetual Help DALTA System, 2009
Bachelors of Science in Nursing
University of Philippines Manila School of Health and Sciences Palo Leyte 2002
Graduate in Midwifery
ADDITIONAL STRENGTHS
• Excellent knowledge of medical terminology
• Exceptional communication skills
• Ability to think analytically
• Good team contributor
• Capability of exercising independent judgment
EXAMINATION TAKEN
Nursing - License No. : 577992
Midwifery - License No. : 0134529
IELTS(GT) - Jan. 12, 2013 Total Band Score : 7.5
PERSONAL PROFILE
Age : 34 years old Date of birth : June 11, 1983
Nationality : Filipino Place of birth : Antique
Gender : Female Height : 5'0 Status : Single Weight : 103 lbs
CHARACTER REFERENCES
Ms. Corinne Ching
Unit Manager Capital One Philippine Services
Mrs. Noona Lara Mosqueda
Unit Manager CONVERGY's Philippines
DR. MARIE SIMONETTE GANZON
Cardiologist
St. Lukes Medical Center
Contact no. 723-0101 local 5101
JANE ABONG
Chief Nurse
Dr. Montano Ramos General Hospital, Inc.
Quezon City
Contact no. 453-1377/ 094********
Contact this candidate