Quality Six Sigma

RONALD HARGRAVE

*** ****** ***** *** *******, Texas 78253

626-***-**** ***************@*****.***

More than 20 years professional experience with proven expertise in providing Quality management for all activities in product development and manufacturing process. Ability to prioritize in a complex working environment. Broad knowledge in applied research, new concept development, and Six Sigma methodologies. Superior problem-solving and time-management abilities with innate talent for conceptualization of client requirements based on comprehensive needs assessment sessions.

Budgeting Profit & Loss Project Management Quality Control / Assurance Process Improvement

Regulatory Affairs Statement of Work (SOW) Kaizen Poke-Yoke 5 Why 7 Step Q-1 Root Cause

Gage R&R QS9000 ISO14000 AS9100 NADCAP TS 16949 AS9100 PAPPS New Product Launch

UL TUV SEV EMS BS NSF FDA GMP APQP PPAP CFR820 C-TPAT Vendor Audits Liability Parts Sourcing Pricing Project Management KPI New Plant Start-ups Service Agreements

Six Sigma Master Black Belt

NK (Shenzhen) Co., Ltd., Pingshan, Shenzhen, China 12/2015 – Present

Manufacturing Consumer Products Brand (Mixer, Benders, Coffee Makers, and other items)

Director of Sale & Marketing

Management to effectively lead the sales team to drive them to increase sales with new customers and existing customers. Setting targets and goals opportunities with the sales team. Develop, maintain customer relationships. Conduct market strategies for new products with Sales Team.

Achievements:

Brought in 3 Key account within 3 Month time frame which increase over forecast sells of $50M

Development of Key Account Manager

Increase 30% new business with sales team

MAIN POWER ELECTRICAL COMPANY, Pingshan, Shenzhen, China 03/2015 – 12/2015

Manufacturing Consumer Products Brand (Mixer, Benders, Coffee Makers, and other items)

Director of Quality

Monitor RoHS / REACH compliance to material suppliers, maintain ISO Standards, and handle task delegation and performance management of 400+ personnel including 2 Managers, 16 Supervisors, 50 Team Leaders, and 332 Inspectors. Oversee development and audit of 64+ Supplier in China. Ensure overall Production Quality by conducting weekly Quality meetings, generating specialized reports, and leading bi-quarterly Management Review Meeting. Maintain 99.56% Customer Per-Shipment Inspection compliance, achieve all KPI Target within 6 Months, and lead reduction of manpower 30% by conducting strategic study supporting cost control initiatives. Ensure all USA and Europe FDA Standards, as well as mentoring and directing Six Sigma Projects such as providing training to 30 Greenbelts and 10 Champions.

Achievements:

Generated $800k in savings by completing Value Stream Mapping on Labor Cost.

Reduced return rate 4% and slashed warranty costs $2M by conducting Kaizen and Six Sigma project on Top 5 Products with Warranty issues.

VISION INTERNATIONAL PHILIPPINES, Cabanatuan City, Philippines 01/2013 – 03/2015

Consulting Company

Director

Tasked, served as Director of Quality for Greenlight Planet developing their quality systems and supplier base. Work with GLP OEM (EMS Factors) improving the Quality System

Achievements:

Facilitated obtainment of AS9100 Certification by leading Gap-Analysis, creating plan of action, and driving team to complete action items.

Delivered $1.5M in savings by conducting Six Sigma project addressing and resolving 72% Termination Rate of Employees.

Implemented effective Quality Control system through completion of comprehensive Gap Analysis on company.

Successfully improved quality systems throughout Greenlight Planet by conducting Gap Analysis mediating supplier issues.

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Ch2 M HILL, Kandahar, Afghanistan 01/2012 – 12/2012

U.S. Government Contract Work.

Director of Quality

Led Quality Assurance and Quality Control Program for Afghanistan Logistics Civilian, as well as directing Augmentation Program (LOGCAP IV) for services and support provided to US and Allied Military. Managed resource allocation for $20M budget, implemented organizational structure within department, and oversaw operations of 50 Forward Operation Bases. Drove quality, safety, and environmental initiatives for new construction within Afghanistan and Kuwait. Directed services provided by LOGCAP IV program (HVAC, Power Generation, Electrical, Plumbing, DFAC, MWR, Laundry, NTV, Maintenance, Property, Movement Control, and Construction). Managed and launched Quality Project resulting in $37M award fee, re-defined quality standards enterprise-wide, and implemented Six Sigma Black Belt and Green Training Program. Improved system to tracking quality cost and implemented improvement plan decreasing quality cost 70%. Led obtainment of ISO9000. Implemented inspection test plans, construction quality procedures and policies documentation, and communicated directly with client in support of Program Manager. Established and maintained all aspects of approved LOGCAP IV Quality Control Plan, developed extensive knowledge of contractual requirements in preparation and execution of audits including utilizing ability to create and interpret over 50 technical documents, Standard Operating Procedures (SOP), Performance Work Statements (PWS), Statement of Work (SOW), and Army and Government Regulations. Developed Quality Program reducing CARs, decreased Corrective Action Report from 100 to 9 in six month generating $20M award fee. Implemented training program for QA/QC Techs and Quality Engineers and oversaw full development of staff including determining best methods for performance enhancement. Established quality control standards ensuring consistency and benchmarking.

Achievements:

Effectively reduced Corrective Action, within 6 Month, from 160 to 4 open Government Corrective Actions with increase in award fee of $35M.

Successfully trained 10+ Six Sigma Black Belts.

ITT SYSTEMS, Bagram, Afghanistan 08/2010 – 08/2011

U.S. Government Service.

Country Quality Manager

Directed Quality Assurance and Quality Control Program for Afghanistan Logistics Civilian. Re-defined quality standards and implemented Six Sigma Black Belt and Green Belt Training Program. Implemented inspection test plans, as well as construction quality procedures / policies / document. Ensured viable and secure document management system, prepared and presented Quality accomplishments achieved throughout project during monthly self assessment briefings to Army Support Group, and coordinated and conducted Quality Management Review.

Achievements:

Established Continuous Improvement Team reducing cost and improving processes through provision of extensive training to 3 personnel on Six Sigma methods.

Slashed Government Corrective Action Report 95% through creation and leadership of Improvement and Corrective Action Team.

COMBAT SUPPORT ASSOCIATES LTD, Arifjan, Kuwait 04/2009 – 07/2010

Government Service.

Department Manager

Spearheaded Quality Assurance and Quality Control Program for Kuwait (KBOSS) program for services and support provided to US and Allied Military. Managed 10 Forward Operation Bases, as well as, quality, safety, and environmental efforts for new construction with in Afghanistan and Kuwait. Directed services provided by KBOSS program, managed and launched Quality Project garnering $37M award fee. Ensured performance and quality standards and governmental agency guidelines. Successfully reduced Corrective Action Report from 100 to 9 in six month, completed training program for QA/QC Techs and Quality Engineers, and developed staff. Prepared and presented Quality accomplishments achieved throughout project, and provided leadership guidance and technical support to Directors, departments, and other functional groups regarding regulator and ISO compliance.

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Achievements:

Improved processes and generated significant cost savings by on-boarding 1 Six Sigma Black Belt and delivering training to 30+ Green Belts supporting implementation of Continuous Improvement Team.

BLACK AND DECKER, Lake Forest, California 02/2007 – 03/2008

Home Improvement.

Supplier Quality Manager

Managed 16 Supervisors, 60 China Quality Engineers, 4 Mexico Quality Engineers, and 4 North American Quality Engineers including overseeing China based contract manufacturers ensuring fulfillment of new products to specifications, as well as achieving and exceeding customer expectation at optimal cost of quality. Implemented new supplier plant startup throughout Mexico and Asia, served as senior member of quality leadership reporting to the Director of Operations for $20M fast-paced valve and actuator manufacturer. Created business plans for operations and established long-term quality strategic plan for company. Led Lean Six Sigma team in cost reduction exceeding 1% of sales in 2007 and 2008. Re-defined quality standards and implemented Six Sigma Green Belt training program, ensured achievement of Quality targets, and monitored compliance with quality standards and procedures throughout factory. Maintained ISO 9000 certification, tracked lab metrics, and implemented necessary steps for continuous improvement of productivity and throughput. Managed CCM Lab and led all Quality Lab problem solving and continuous improvement efforts, and ensured proper qualification process for new base materials, equipment, processes and tools. Delivered key contributions to new plant startup in Xiamen, China collaborating closely with China, Taiwan, Philippians, and Korea suppliers improving process controls resolving any quality issues. Monitored supplier quality and overall performance by compiling and evaluating data related to supplier nonconforming material reports, quality related Key Performance Indicators (KPI’s), corrective/preventive action responses, and root-cause investigations in development of effective actionable information. Effectively developed 30+ suppliers in China and 5 in Mexico for new product lines, led project teams managing changes enhancing supplier performance and material / product quality. Resolved supplier related issues through on-site process inspections, conducting material investigations, and verifying overall effectiveness of supplier corrective / preventive initiatives / actions.

Achievements:

Successfully developed 60+ suppliers within China and Asia.

Created and implemented first Quality System inside new plant.

CAREER NOTE: Additional experience includes roles as Supplier Quality Assistant Manager – HYUNDAI MOTOR MANUFACTURING ALABAMA, and Lean Manufacturing – FORD MOTOR COMPANY. Details available upon request.

EDUCATION

Bachelor of Science – Criminal Justice

Park University – Parkville, Missouri

CERTIFICATIONS

Six Sigma Black Belt Villanova University Six Sigma Master Black Belt

U.S. Army Aviation School – Commercial Pilot

TECHNICAL SKILLS

Microsoft Office Suite SAP People Soft ERP

FAMILIAR LANGUAGES

Basic Chinese

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