Customer Service Sales Representative
Resume:
Simaria Clay
***** ******* ******* **. *** ***
Houston, Texas 77090
*********@*****.***
Objective: To obtain an opportunity that will allow me to utilize my skills and education in order to provide exceptional customer service and company growth
Education:
College Park High- The Woodlands, TX (High School Diploma)
Lonestar College System- Montgomery (Some College): Present
Experience:
Asurion
CSR- Customer Service Representative, Houston Texas March 2016-Present
Communicate via inbound and outbound telephone calls with consumers
Negotiated with suppliers to expedite product shipment and backorders
Proficiently and professionally responded to customer and sales representative’s questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
Researched more complex issues regarding delivery follow-up, order tracking,
Processed credit card payments for orders and managed accounts receivables.
Assisted customers in navigating the company’s website and placing orders online
Initiated investigation of order entry errors, damaged product, and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely.
Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment.
Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and created reports
CVS Distribution February 2015-March 2016
Order Selector, Houston Texas
•Operate warehouse equipment in a secure and considerate manner
•Observe, report and correct all hazardous and unclean conditions that could cause worker or client accidents
•Read work orders and received verbal instructions for work assignments.
•Filled and completed order receipts, and assembled orders in shipping containers.
•Transported filled orders to and from shipping area.
•Stocked shelves and kept stock clean and in sequence.
•Marked containers with identifying information.
•Performed general cleaning duties.
•Report any risky vehicles to supervisor
•Maintain a sanitary, neat, and arranged work environment
•Make sure that all cases and pallets are correctly identified with the accurate store number
•Secure chosen cases and conduct closing pallet preparations
•Arrange and place assembled case pick pallets and shift assembled pallets from picking areas to a dock door
•Pick all pieces of merchandise into a tote or box for the stores in a particular area
APAC March 2014-March 2015
Call Center Representative, Houston Texas
•Communicate via inbound and outbound telephone calls with consumers
•Provide prompt resolution to customer inquiries by providing appropriate and accurate information
•Accurately document and update records in required systems
•Follow up in a timely manner to ensure customer satisfaction
•Understand all programs, systems, and procedures necessary to perform job effectively
•Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts
•When requested, upsell and/or cross-sell products or services to customers where appropriate
•Communicate feedback and progress to management
•Maintain diplomacy and tact when dealing with upset or escalated calls
•Escalate customer complaints and/or calls through the appropriate channel to management
•Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
•Knowledge, understanding, and compliance with company policies and procedures
•Provide feedback to management concerning possible problems or areas of improvement
•Make recommendations to implement improved processes
•Perform other duties as assigned by management
McDonalds February 2010-July 2014
Shift Manager, The Woodlands, TX
•In charge of running the entire store while on the shift
•Responsible for managing ten to fifteen employees all at the same time
•Make sure that all employees are following the food safety procedures implemented by the company
•Minor tasks like the filling out paperwork before the shift ends
•Inventory of all the supplies, evaluating cash drawers, and also making bank deposits
Skills, Qualifications, & Abilities:
•Ability to maintain the highest level of confidentiality
•Proficient personal computer skills, including Microsoft Office
•Excellent interpersonal, written, and oral communication skills
•Ability to work in a team fostered environment
•Ability to work in a multi-tasked environment
•Ability to prioritize and organize work and adapt to a flexible schedule
Referrals Upon Request
Contact this candidate