Customer Service Assistant
Resume:
GABRIELLE BOCARD
***************@*****.***
Professional Objective
Obtain a progression career opportunity that allows me to maximize my quality customer service skills, while demonstrating leadership and professionalism.
Professional Skills:
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Ability to write reports, business correspondence, and procedures manuals.
Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills:
•Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Professional Experience
March 2016 – Present NATIONAL RENTAL CAR, HOUSTON, TX Assistant Manager
Greets customers in a timely, friendly manner and obtains vehicle information
Writes up customer's vehicle problems accurately and clearly on repair order
Inspects vehicle, and recommends additional needed service
Implements and maintains a service marketing program
Provides factory training to all levels of staff
Handles customer complaints with integrity and poise, and, offer appropriate resolution
Maintains and files repair orders, parts invoices, rental forms; lists missing documents and obtains credit approval
March 2015-Feburary 2016 SKYWEST AIRLINES, HOUSTON, TX Flight Attendant
Attend preflight briefings on details of the flight
Ensure that adequate supplies of refreshments and emergency equipment are on board
Demonstrate the use of emergency equipment
Ensure all passengers have seatbelts fastened and ensure other safety requirements are met Serve, and sometimes sell, beverages, meals, or snacks
Assist passengers with special needs
Reassure passengers during flight, such as when the aircraft hits turbulence
Administer first aid to passengers, when needed
Direct passengers in case of emergency
Flight attendants provide personal services to ensure the safety and comfort of airline passengers
Take care of passengers’ needs, particularly those with special needs
Reassure passengers during flight, such as when the aircraft hits turbulence
October 2011-March 2015 RAINFOREST CAFÉ, HOUSTON, TX Training Manager
Recruiting, training and supervising staff
Agreeing and managing budgets
Planning menus
Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
Promoting and marketing the business
Overseeing stock levels
Ordering supplies
Producing staff schedules
Handling customer enquiries and complaints
Taking reservations
Preparing and presenting staffing/sales reports
Keeping statistical and financial records
Assessing and improving profitability
Setting targets
Handling administration and paperwork
Liaising with customers, employees, suppliers, licensing authorities and sales reps.
Making improvements to the running of the business and developing the restaurant.
August 2011-October 2011 FUQUA MEDICAL CENTER, HOUSTON, TX
MEDICAL ASSISTANT EXTERNSHIP
Report to clinical coordinator or practice administrator
Perform nursing procedures under supervision of physician
Assist physician and physician assistant in exam rooms
Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart
Give instructions to patients as instructed by physician or physician assistant
Ensure all related reports, labs and information is filed is available in patients’ medical records prior to their appointment
Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepares sterilization as required
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
Triage and process messages from patients and front office staff to physicians and physician assistants
Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)
All other duties as assigned by clinical coordinator or practice administrator
EDUCATION
2008 -2010 TEXAS SOUTHERN UNIVERSITY - HOUSTON, TX - EARLY CHILDHOOH DEVELOPMENT
2010- 2011 SANFORD-BROWN COLLEGE - HOUSTON, TX -MEDICAL ASSISTANCE
REFERENCES
Available upon request
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