GABRIELLE BOCARD

832-***-****

ac04qi@r.postjobfree.com

Professional Objective

Obtain a progression career opportunity that allows me to maximize my quality customer service skills, while demonstrating leadership and professionalism.

Professional Skills:

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

Ability to write reports, business correspondence, and procedures manuals.

Ability to present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills:

•Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

• Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

•Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Professional Experience

March 2016 – Present NATIONAL RENTAL CAR, HOUSTON, TX Assistant Manager

Greets customers in a timely, friendly manner and obtains vehicle information

Writes up customer's vehicle problems accurately and clearly on repair order

Inspects vehicle, and recommends additional needed service

Implements and maintains a service marketing program

Provides factory training to all levels of staff

Handles customer complaints with integrity and poise, and, offer appropriate resolution

Maintains and files repair orders, parts invoices, rental forms; lists missing documents and obtains credit approval

March 2015-Feburary 2016 SKYWEST AIRLINES, HOUSTON, TX Flight Attendant

Attend preflight briefings on details of the flight

Ensure that adequate supplies of refreshments and emergency equipment are on board

Demonstrate the use of emergency equipment

Ensure all passengers have seatbelts fastened and ensure other safety requirements are met Serve, and sometimes sell, beverages, meals, or snacks

Assist passengers with special needs

Reassure passengers during flight, such as when the aircraft hits turbulence

Administer first aid to passengers, when needed

Direct passengers in case of emergency

Flight attendants provide personal services to ensure the safety and comfort of airline passengers

Take care of passengers’ needs, particularly those with special needs

Reassure passengers during flight, such as when the aircraft hits turbulence

October 2011-March 2015 RAINFOREST CAFÉ, HOUSTON, TX Training Manager

Recruiting, training and supervising staff

Agreeing and managing budgets

Planning menus

Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

Promoting and marketing the business

Overseeing stock levels

Ordering supplies

Producing staff schedules

Handling customer enquiries and complaints

Taking reservations

Preparing and presenting staffing/sales reports

Keeping statistical and financial records

Assessing and improving profitability

Setting targets

Handling administration and paperwork

Liaising with customers, employees, suppliers, licensing authorities and sales reps.

Making improvements to the running of the business and developing the restaurant.

August 2011-October 2011 FUQUA MEDICAL CENTER, HOUSTON, TX

MEDICAL ASSISTANT EXTERNSHIP

Report to clinical coordinator or practice administrator

Perform nursing procedures under supervision of physician

Assist physician and physician assistant in exam rooms

Escort patients to exam rooms, interviews patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart

Give instructions to patients as instructed by physician or physician assistant

Ensure all related reports, labs and information is filed is available in patients’ medical records prior to their appointment

Keep exam rooms stocked with adequate medical supplies, maintain instruments, prepares sterilization as required

Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls

Triage and process messages from patients and front office staff to physicians and physician assistants

Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.)

All other duties as assigned by clinical coordinator or practice administrator

EDUCATION

2008 -2010 TEXAS SOUTHERN UNIVERSITY - HOUSTON, TX - EARLY CHILDHOOH DEVELOPMENT

2010- 2011 SANFORD-BROWN COLLEGE - HOUSTON, TX -MEDICAL ASSISTANCE

REFERENCES

Available upon request

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