Patient Services/ Administrative Assistant

DEMETRIA HOPE

PAT I E N T S E RV I C E S / ADMIN ASSISTANT

Mortuary Science

Ivy Tech College / East Chicago, IN

2012

Diploma

William A. Wirt High / Gary, IN

1999

EDUCATION

• Strong Customer Service

• Interpersonal Communication

• Detail Oriented

• Team Leadership

• Self- Directed

• Introduction to Business

• Medical Terminology

• Sociology

• Critical Thinking

• American Sign Language I

• Interpersonal Communication

EXPERTISE

COMPLETED COURSES

WORK EXPERIENCE

Accurately entered demographic information into EPIC of patients entering the Emergency Room for treatment.

• Obtained all necessary consent forms relevant to patient treatment.

• Collected insurance information for billing purposes and explained financial responsibility to patients; collected any required co-payments, coinsurance, and/or deductibles.

• Scanned medical record documents.

Patient Registrar - Emergency Room

St Anthony's Medical Center / 2011 - 2012

PROFILE

Portage, IN 46368

************@*****.***

A dedicated professional with 10+ years of experience in the health care industry seeking an organization where I can utilize my experience while learning new skills as well. Aiming to use my customer service and interpersonal communication skills to help your organization provide the best level of service and care to the community. Chart Prep Specialist / Call Center

Centers for Pain Control and Vein Care / 2014 - 2016 Responsibly collected and prepared all documents necessary for patient's follow- up and procedure appointments with the physician.

• Effectively observed the daily schedule. Kept knowledge and great attention to details. Created charts for new patient and emergent visits.

• Created super bills for all patients. Marked super bills appropriately and confirmed patient identification were accurate.

• Completed a written History & Physical on patients scheduled for procedures.

• Enforced HIPAA by protecting patient's privacy in securing EMR.

• Obtained imaging reports and scanned necessary outside clinical information in each patient chart.

• Received inbound calls from patient's wanting to schedule future appointments with the physician and verified the readiness of prescription refill pick-up.

EXPERIENCE

Electronic Medical Records

Affinity

Meditech

Citrix / Cerner

UJ Puranik / COO

Centers for Pain Control and Vein Care

**@********-***.*** / 219 – 476 – 7246

David Clark / Project Analyst

Arcelor Mittal

*********@*****.*** / 219 – 506– 2734

REFERENCES

General Office Duties and Dispatch

• Answered phones; routed calls to the appropriate persons as well as other general office duties.

• Effectively data entered bus routes into the system for the driver's to follow closely.

• Assisted with dispatch operations of drivers to the Gary Public Schools.

• Collected and controlled data kept in employee files.

• Disbursed and managed bus keys.

• Microsoft Word

• Microsoft Excel

• 10- key by touch

• Minimum 10,000 KSPH

• Alpha/numeric data entry

• 50 WPM

• Knowledge of instrumentation

used in office

• Basic computer skills

• Knowledge of multi-line phone

system

Lori Lampkin / former Senior Contract Manager

Illinois Central School Bus

*********@*******.*** / 219 – 292 – 5104

• Interacted effectively with patients and their families, co-workers, ER staff and Physicians.

• Complied strongly with HIPAA to ensure patient medical records are kept confidential.

• Answered phones and routed calls to the appropriate person or department. General Office Clerk

Illinois Central Bus, LLC / 2008 - 2010

Patient Registrar - Outpatient

Community Hospital / 2005 - 2008

Accurately entered data of patient's demographic information for a successful registration in a timely manner.

• Obtained all necessary forms and guided the patient through the admissions process.

• Participated in compliance programs such as HIPAA, safety training.

• Reviewed insurance information to verify the correct coordination of benefits, explained financial responsibility to patients, collected any required co-payments, coinsurance, and/or deductibles.

• Scanned medical record documents.

• Answered phones and routed calls to the appropriate person or department. COMPUTER SKILLS

EPIC / Practice Fusion

WORK EXPERIENCE CONT'D

Contact this candidate