Front Desk High School
Resume:
Houston, TX *****
*******@*****.***
BRANDON SMITH
OBJECTIVE
Looking for the position that utilizes my front desk supervisory experience and skills for the benefit of the organization.
SKILLS & ABILITIES
Strong ability to communicate in English effectively in oral as well as written form.
Outstanding ability to keep a clean, neat and professional appearance.
Exceptional ability to give attention to detail.
Exceptional ability to maintain proper mental attitude and physical stamina to deal effectively with guest, owners, employees, managements and outside contact will meeting deadlines and working under pressure.
EXPERIENCE
FOUR POINTS BY SHERATON HOUSTON CITY-CENTRE
June 2013-December 2013
Front Desk Agent
Responsible for performing simple bookkeeping activities like balancing cash accounts.
Welcome, registered guest and assigned rooms to guest.
Received and transmitted messages, using telephone and telephone switchboards.
Accountable for reviewing accounts and charges with guests while checking out.
FOUR POINTS BY SHERATON HOUSTON CITY-CENTRE
December 2013-Present
Front Desk Supervisor
Supervise and oversee all the duties performed by all employees of the front office.
Discipline, counsel and coach employees if necessary, using proper techniques and documentation.
Responsible for daily monitoring and proper training of all service levels provided by employees to fellow employees and guests.
Assist with any problem in scheduled shifts on the night audit shifts.
Ensure accuracy of rooming lists, groups, arrivals, amenities, and scheduled events.
TAILORED BRANDS
October 2016- June 2017
Consultant
Assist customers and consult with customers about all their formalwear needs.
Assist customers in taking payment over the phone.
Oversee special projects assigned by management.
EDUCATION
ELEANOR MCMAIN SECONDARY SCHOOL
May 2011 ( High School Diploma)
HOUSTON COMMUNITY COLLEGE
August 2014 - (Current) Business Management
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