Customer Service Office Assistant

DEBRA GRIGGS

***** *******

CLEVELAND, OH *****

Phone: 216-***-****

**********@*********.***

Professional Summary

Aspiring Office Assistant with strong leadership and communication skills. Highly organized, multi task, efficient, continually motivated, detail oriented, able to work in a high-volume environment, able to work with little or no supervision.

Professional Development

ICM School of Business – Certificate – Computer Operator

T.O.P.S Clerical School – Certificate – Secretarial Science

Certificates Received:

Patient Admitting and Registration

Keyboarding on the PC

Customer Service for Healthcare

Medical Terminology/Anatomy & Physiology Refresher

Notary Public

Education

Cuyahoga Community College – Patient Access Specialist

Technical Skills

Windows 95, 97, 98, 2000, 2010, XP, proficient in: Microsoft Word, Microsoft Excel, Microsoft Access, WordPerfect, Internet, Athena System, AEMR System

DEBRA GRIGGS

19612 MUSKOKA

cleveland, oh 44119

**********@*********.***

professional experience

University Medical Center Cleveland, OH 2013 – 2017

Office Assistant

Answer phones, entering information for insurance verification, register patient for doctor’s appointment, schedule appointments for patients, process forms for hospital transfer

Patient Registration

Patient Scheduling

Verify Information

Community Housing Solutions Cleveland, OH 1996 - 2012

Senior Program Assistant

Entering and monitoring information to generate monthly government reports, customer service, schedule appointment for potential clients, processing applications, order office supplies, creating and updating documents for processing accurate reports, and assisting the Director of Program Services with a variety of general office duties.

Created application resulting in more accurate reports.

Implemented monthly statistical reports required by Executive Director assuring report deadlines are met.

Processed applications to assure applicants eligibility for various programs

Processed applications the HEAP program

H & R Block Cleveland, OH 1997 - 2012

Tax Advisor 1 (yearly position)

Prepare taxes for clients assuring fast and accurate tax returns, provide financial and mortgage information, attend yearly classes to enhance tax preparing knowledge, prepare nightly reports.

Set up IRA accounts for clients to prepare for retirement.

Followed through with prior clients ensuring their return for the following tax season.

Provided clients with financial information resulting in lower tax liability.

Volunteerism

Lutheran Housing Corporation 1994

East Cleveland Community Development 1993

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