Luke Silveria

208-***-**** ac04nx@r.postjobfree.com

SUMMARY

Proven and capable leader, adept at managing a $1.2M location. Successful track record managing employees, company P&L, vendors, and customer relationships. Able to set and exceed goals, develop strong, lasting relationships with new contacts, and manage competing priorities effectively.

Core Skills and Competencies:

• Purchasing/Buying

• Inventory Management

• Client/Customer Relations

• Employee Training and

Evaluation

• Marketing Initiatives

• Expense Management

• Contract/Price Negotiation

• Process Documentation

PROFESSIONAL EXPERIENCE

Store Manager

Sherwin-Williams Paint Co. Pleasanton, CA February 2015 – present

• Review customer sales frequency report, res-repaint drop down report, and audit 70 report; utilize data to drive sales

• Research the competition: visit Home Depot, Kelly Moore, Benjamin Moore, and Dunn Edwards to understand their weaknesses and determine where we can outsell them

• Write specs for customers during repaints

• Make Custodians for new properties as needed

• Open commercial accounts for new customers and introduce them to our products based on their needs

• Visit job sites to determine where there has been a product failure and resolve the situation accordingly

• Run payments on time; work with Phoenix Financial to answer questions or solve issues

• Utilize internal resources to solve customer problems: Data Pages, Sher-Cross, Product Hotline, VITL, Policies and Procedures Manual, and communicate with other veterans within my network

• Host Pro Shows to promote spray equipment; demo new products to increase sales

• Ensure continued growth in sales by working closely with my Sales Reps to bring in new business

• Manage time/attendance and schedules for store staff

• Supervise HUB drivers and communicate with dispatch to determine delivery schedules or resolve issues

• Train MTP candidates for continued growth within the company

• Develop and educate interns who are seeking careers within the company

• Oversee the batching process

• Maintain customer relationships to promote sales and to ensure continued business

• Train my team on Marketing Excellence, promotions, and company initiatives to ensure that our location is utilizing available tools to grow sales including: G3, Test Drives, Red Carpets, Text Alerts, Sell Sheets and Upgrade Charts

• Review P/L monthly to determine what improvements should be made and in what markets we can drive sales

• Review SPRs monthly to ensure that billing is accurate

• Manage inventory by conducting cycle counts, receiving and verifying POs, and organizing and replacing discontinued products/ UPC labels

Assistant Store Manager / Inside Sales

Sherwin-Williams Paint Co Hayward, CA March 2014 - February 2015

• Put together a competition for employees to improve Marketing Excellence results

• Worked closely with Store Manager to ensure that inventory was well maintained by assisting with STAR

• Utilized the marketing tools available to pursue new business and obtain new business partners

• Worked with the Store Manager to develop new sales opportunities

• Closed store location at night and on weekends; deposited/tracked store funds

• Ensured minimum of 50 lead generation calls were completed within 5 day period

• Kept track of all receipts daily to guarantee that batching was completed correctly

• Completed minimum of 50 cycle counts per week to certify that inventory was accurate

• Ensured that the sales floor was organized and that each section contained the correct price tags

• Accurately filled orders for customers and made sure that they were satisfied with our service EDUCATION

University of Idaho Class of 2013

Bachelors of Science Exercise Science/Health

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