Data Entry Customer Service

Professional Summary

Skills

Work History

COURTNEY FISHER

***** ******** **., *******, ** 77489 • Cell: 361-***-**** • **************.****@*****.*** Seeking to have a career in clerical or administrative work where I will be able to utilize my computer skills and office skills. I have 8 years of experience in data entry, 12 years of customer service experience, 2 plus years of clerical work as well.

Typing Speed 50 Words Per Minute

Data Entry Terminal (PDT, Mainframe Terminal)

Email Software (Outlook, Thunderbird)

Internet Browser (Internet Explorer, Firefox)

Peripheral Devices (Scanners, Printers)

Personal Computers

Presentation Software (PowerPoint, Flash)

Spreadsheet Software (Calc, Excel)

Word Processing Software (Word, WordPerfect)

Professional phone etiquette

Excellent communication skills

Works well under pressure

Highly dependable and fast learner

Patient Care Advocate, 03/2017 to 06/2017

Alorica – Corpus Christi, Texas

Talk to members over the phone by providing information on their drug coverage plan and providing co-payment amounts and as well resolve any questions or concerns the member may have.

Maintains and update members information as necessary and track call-related information for reporting purposes.

Explain to Medicare Members on how to use the Express Scripts Home mail delivery service to send out there prescriptions to them and how the price may be cheaper other than going to a local pharmacy.

I would refill the prescriptions if their is a refill available to send out and with given authorization from the member to process a debit or credit card payment. Defused volatile customer situations calmly and courteously and escalate the call to supervisor if necessary.

Receptionist, 09/2015 to 11/2016

Debusk Services Group – Corpus Christi, Texas

Welcome visitors by greeting them when they walk in, answer the telephone or referring inquires, maintain security by monitoring the sign-in logbook, organize and file paperwork and keeping the receptionist area clean and safe.

I would use my Microsoft Excel skills by creating spreadsheets or entering data from purchases that was made or give out purchases order numbers to the vendors. I would review the invoices that come in and make sure the amount, the purchase and the purchase order number is correct.

At the end of the month I would go over all purchases and rentals in my spreadsheet to receive the sum amount to provide to the accounts payables to be reviewed in QuickBoooks. Use Microsoft Word to type letters or documents for the office when needed. Completed data entry, tracked resumes and maintained the applicant tracking system. Receiving Clerk, 11/2014 to 09/2015

Education

Harley Davidson – Corpus Christi, Texas

I would check and unload incoming shipments for parts or merchandise that was ordered and verify that the correct amounts and types of items were shipped. Inspect the parts to make sure all items are intact and not damaged and the quantity amount is correct.

After I examine the incoming shipment I would enter the order in the system to confirm what I have received and update the inventory on parts and merchandise that are in stock. The merchandise and parts had to be label and priced and as well routed to the correct departments. I would trace and track shipments to ensure timely delivery, monitor items that has been returned and send the items back the vendor and also send items to different store locations. CSR Phone Operator, 02/2008 to 10/2014

First Data – Corpus Christi, Texas

Data entry, communicate with customers, work with different computer programs, and work well with others.

Correspond with a variety of departments to satisfy the customer and their need. I would sale different safety programs that will protect the customer and there family from fraud happening to there account or personal information. I processed payments over the phone and provide account balances and their billing statement information and answer questions they may have about their credit card bill; assisted with online banking by resetting passwords and unlocking the online account and assist with online bill pay questions.

I also processed Business and Personal tax filing payments for Tax payers to the IRS through the Department of the Treasury processor EFTPS.

CSR, 07/2007 to 01/2008

IHOP – Corpus Christi, Texas

I took the customers order, served their food to them, make sure the customers are comfortable and happy with while they enjoying there meal.

At times I would greet customers when they walk in the restaurant and place them at a table that best fits them and take care of them until the waitress is available. I would also be behind the register and collect the customers ticket and collect there money and make sure there stay met there criteria.

This job helped me with my communication skills, and work well with the other employees. Cashier/ CSR, 10/2004 to 05/2005

Pizza Hut – Texas

money handler, cleaning, waitress and hostess.

2 years college, technical or vocational school:

Texas Southern University - Houston, Texas

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