Customer Service Supply Chain

Rebecca Sutton

*** ********* *****, ********** ** 18708

**********@*****.*** ● c: 570-***-****

Background Summary

History of developing solutions to address unmet or unrecognized needs of both customers and colleagues. Ensure successful implementation of the CPG and other pricing programs. Develops key partnerships through consistent follow through and trust. Primary contact and source of information between client and management teams to execute projects and support efficiently and within budget. Evaluate all weekly metrics, analyze all continuous improvement projects and prepare reports for all requests. Responsible for developing professional relationships with the customer’s organization to resolve issues and leverage process improvements. Troubleshoot any delivery issues or product shortages.

Core Competencies

●Monitor budgets and expenses

●Customer Service

●Multiple successful product launches.

●Retail buyer

●Team Building and Leadership

●Meet or exceed sales demand

●Approval of end product

●Project Scheduling

Professional Experience

VMI Analyst, Supply Chain Coordinator Feb 2016 to Current • Genpact / Conagra– Wilkes-Barre, PA

●Capture and manage day to day Supply Chain efficiencies for the Customer and Conagra Foods.

●VMI Analyst for Wakefern, Wegman’s, MDI and Golub. Including Frozen, grocery and Refrigerated foods.

●Part of the BCP process training on Tier one accounts in Omaha for 10 weeks.

●Responsible for developing professional relationships with the customer’s organization to resolve issues and leverage process improvements.

●Develop thorough understanding of the industry and trends within the industry, customer and market to be able to communicate effectively with client.

●Effectively and efficiently manage DSD programs throughout the year.

Manager of Logistics, May 2015 to February 2016 ● Choice Canning Company – Pittston, PA

●Create policies or procedures for logistics activities.

●Reduced shipping costs by 20% in the first 3 months.

●Plan or implement material flow management systems to meet production requirements.

●Train shipping department personnel in roles or responsibilities regarding global logistics strategies.

●Maintain metrics, reports, process documentation, customer service logs, or training or safety records.

●Recommend optimal transportation modes, routing, equipment, or frequency.

VMI Analyst, Supply Chain Coordinator May 2011 to May 2015 • Genpact / Kraft– Wilkes-Barre, PA

●Capture and manage day to day Supply Chain efficiencies for the Customer and Kraft.

●VMI Analyst for Kroger and EDI coordinator for C&S.

●Responsible for writing orders via VMI (IBM) systems for 1000’s of SKU’s on a daily basis.

●Primary SME for RTD programs including introducing new lines and packaging.

●Develop thorough understanding of the industry and trends within the industry, customer and market to be able to communicate effectively with client.

Account Manager, 2004 to May 2011 • Offset Paperback Mfrs., Inc. – Dallas, Pennsylvania

●Plan and supervise customized projects for Random House Book Publishers.

●Consult with clients to assess project scope and lead the printing/binding processes and make sure all sales are on target.

●Monitors production status and makes decisions to achieve customer satisfaction with respect to schedule and quality.

●Managed several of the largest paperback operations for Random House including “The Da Vinci Code” and “Girl with the Dragon Tattoo”

●Develop and maintain customer specific standard operating procedures and guidelines in collaboration with process specialists. Ensure these requirements are communicated and executed.

●Host and plan customer visits to ensure they are knowledgeable and satisfied with projects.

Education & Technical Proficiencies

General Studies, 1998 Luzerne County Community College Nanticoke, PA

Microsoft Office Suite (Word, Excel) • SAP Power Point AS/ 400 (Matrix) VMI Business Objects

CPIM Certified • Microsoft Dynamics

Community Service

●Active Fundraiser Susan G. Komen Breast Cancer 3-Day

●Active Fundraiser for S.P.C.A

●Assisted Chairperson with fundraising for a local chapter of The Domestic Violence Service Center

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