Customer Service Insurance
Resume:
Michael Morris
Houston, TX ****2
Cellular: 936-***-****
Email: ***********@*****.***
OBJECTIVE
Continuing professional employment in Account Services/Customer Service with a company offering the opportunity for career development, advancement & increasing responsibilities based upon demonstrated performance.
01/2014 - Present
CIBTVisas
Houston, TX
Account Services Representative
Worked in our national call center before being promoted to our Operations Dept. where I review client files before submitting to various country's Consulates & Embassies to make certain all documents are correct to obtain tourist, transit, business, work visas, etc. Review passport applications & documents to ensure prompt turnaround time with the State Dept. Work exclusively with ERM (Energy Resource & Marine) accounts
08/2011 – 11/2013
Etech/Blue Cross-Blue Shield
Nacogdoches, TX
Life & Health Insurance Agent
Assisted clients, in a call center environment, in obtaining health & dental insurance that met the Affordable Care Act requirements. Licensed to sell thru the ACA Government website. Aided clients in locating policies that met their healthcare & life insurance needs.
08/1999 – 08/2011
S&B Supply, Inc.
Stafford, TX
Account Manager/Purchasing
Received orders from customers located overseas & procured materials (PVF & Turbine spare parts) in accordance with their written/verbal specifications. Maintained open line of contact with production & manufacturing facilities to receive up to date status reports on open PO’s. Negotiated pricing & delivery schedules with vendors. Arranged for shipment of goods by ocean cargo, airfreight & ground transport. Inspected incoming materials to insure they met customer specifications. Created sales letters for our overseas clients in Word & created current inventory spreadsheet in Excel to better track inventory movement.
12/1997 – 08/1999
Kitz Corp. of America
Stafford, TX
Customer Service/Data Entry
Provided quotations to customers. Created & submitted end user’s orders to international manufacturing plants for production. Issued Return Authorizations for incorrect or defective product. Researched & resolved AR discrepancies. Assisted warehouse with weekly cycle counts & shipment of project orders. Created & updated spreadsheets in MS Excel that tracked commercial & industrial sales. Kept Inventory Control Dept. informed of shortages & of special project orders that would deplete current inventory. Kept customer updated on a daily/weekly basis on the production & manufacturing lead time of their PO’s.
04/1990 - 12/1997
Officemax Inc.
Houston, TX
Inventory Auditor/Warehouse Supervisor
Performed daily cycle counts. Coordinated shipping of vendor returns. Placed orders for key items from hub in Dallas. Made sure inventory levels for advertised merchandise were at adequate levels. Received bulk orders from distribution warehouse. Supervised merchandise resets. Worked conjointly with management on loss prevention, annual inventories, stock levels & scheduling. Assisted print shop with business card & letterhead orders. Primary person in charge of keeping stock levels from reaching min levels for key advertised merchandise.
EDUCATION
02/2013
BlueCross BlueShield
Attended 40 classroom hours to obtain life & Health Insurance license for Texas & Florida and passed State exam.
07/1998
Comp USA Houston, TX
Completed 24 classroom hours in Microsoft Office 98.
05/1997
Covey Leadership Center Houston, TX
Completed 24 classroom hours on quality management techniques.
06/1991
Texas A & M University Galveston, TX
Core Curriculum in Maritime Law. Member of TAMUG Sail Team. Maintained3.2 GPA.
05/1988
Northbrook High School Houston, TX
Graduated with Honors (top ten percent of class). Maintained 3.7 GPA while participating in Track & Field, Cross-Country, Football, Tennis & Photojournalism.
ADDITIONAL INFORMATION
3 yrs. Inbound Call Center Experience, MS Excel, MS Word, MS Outlook, MS Access, AS400 applications, Advance Revelation software, ERP, UPS & Federal Express software, Certified Forklift Operator, licensed Life & Health Insurance Agent in the State of Florida & Texas
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