Quality Assurance Project Management

James A. Hiersche - Professional Qualifications

Page 1 of 2 - J. A. Hiersche - Resume – 06/15/2017

James A. Hiersche

P.O. Box 1005 Cellular 610-***-****

Tenino, WA 98589 E-mail **********@*******.***

OVERVIEW:

Manage and test quality projects, including Planning, Execution and control of work for organizations that produce beneficial and innovative IT solutions. Accomplished in Project Management, Computer Quality Assurance, and Testing.

EDUCATION, CERTIFICATIONS & AFFILIATIONS:

City University of Seattle 2003 to 2007 - MBA in Information Systems University of Minnesota 1974 to 1977 - BA in Mathematics American Concrete Institute 2015 - Concrete Field Testing Technician I Troxler 2017 - Hazmat Certificate

Troxler 2017 - Nuclear Gauge Safety Certificate

Washington River Protection Solutions 2012 - Software Technical Support Analyst Qualification Card U. S. Corps of Engineers 2010 - Construction Quality Management for Contractors Quality Assurance Institute 1997 - Certified Software Test Engineer PROFESSIONAL EXPERIENCE:

Project Management

• Schedule the project in logical steps and budget time required to meet deadlines.

• Confer with supervisory personnel, owners, contractors, and design professionals to discuss and resolve matters such as work procedures, complaints, and problems.

• Negotiate revisions, changes and additions to contractual agreements with architects, consultant, clients, and subcontractors.

• Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer.

• Organize and direct activities pertinent to construction and maintenance of structures, facilities, and systems.

• Take actions to mitigate effects from project delays, bad weather, or emergencies at construction sites.

• Inspect and review projects for compliance with safety codes, and other regulations.

• Study job specifications to determine appropriate construction methods. Quality Assurance Tester

• Agile Testing to support the Agile Development Methodology.

• Design test plans, scenarios, scripts, and procedures.

• Test system modifications to prepare for implementation.

• Develop testing programs that address areas such as database impacts, software scenarios, regression testing, negative testing, error, defect retests and usability.

• Document software defects, using a defect tracking system, and report defects to software developers.

• Identify, analyze, and document problems with program function, output, online screen and content.

• Monitor defect resolution efforts and track successes.

• Create and maintain databases of known test defects.

• Plan test schedules and strategies in accordance with project scope and delivery dates.

• Participate in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.

• Review software documentation to ensure technical accuracy, compliance, and completeness. CONSULTING ASSIGNMENTS

Thomas, Dean, & Hoskins Engineering 2013 – Current Watford City, ND James A. Hiersche - Professional Qualifications

Page 2 of 2 - J. A. Hiersche - Resume – 06/15/2017

• Verified construction practices matched specifications at various locations. Washington River Protection Solutions (DOE Hanford) 2011 – 2012 Richland, WA

• Conducted pre-audits of Engineering and Scientific Safety Grade Software documentation. The subsequent DOE audit passed very successfully.

• Verified Waterfall methodology standards for the DOE.

• Applied DOE and Agile testing methodology and requirements to the existing test procedures. Old Philadelphia Associates 2008 – 2010 West Chester, PA

• Maintained and updated office computer infrastructure.

• Re-wrote the www.oldphila.com web page.

• Worked as project manager at various construction job sites in the US. Starrow Enterprises 2007, 2004-2006 Auburn, WA

• 2007 Helped new owner control cost and implement production changes by creating plans and procedures for workflow.

• 2004-2006 Supervised a staff of fifteen and responsible for the day-to-day operation of a small manufacturing company.

Engineered Software 2006-2007 Lacey, WA

• Wrote automated quality assurance programs to test agile software developed in-house using TestComplete and Visual Basic.

Ravenworks (US Army, Ft. Lewis, WA) 2002-2004 Tacoma, WA

• Provided quality for online and distance learning web based training applications for the United States Army.

• Managed a four-member QA group.

Citibank Corporation 2002, 1998-1999 Dallas, TX

• 2002 Lead designer and developer of a Mercury WinRunner automated procedure to test web based bank credit card applications.

• 1998-1999 Successfully installed WinRunner and TestDirector at various Citibank locations to provide reproducible test scripts and reduce the manual testing effort. Provided automated test expertise for Y2K testing to new users, which allowed the company to increase the effectiveness of personnel resources. InfoActiv 2000 – 2001 West Chester, PA

• Oversaw quality assurance for all InfoActiv voice based products.

• Created proprietary load test software using Dialogic boards to benchmark application performance.

• Managed the customer support team.

• Managed quantified system availability (up time) based on TL9000 guidelines.

• Designed tracking and reporting tools to support TL9000 guidelines.

• Configured 4 and 24-port Dialogic boards for ISDN-PRI and T1-CAS lines to test and monitor the InfoActiv Unified Messaging applications.

Alcatel 1999 – 2000 Dallas, TX

• Successfully designed a fully functional automated test laboratory using TL9000 guidelines. The test laboratory supported e-Business and Oracle function and load testing for over 100 developers and testers.

• Created comprehensive laboratory procedures for automated WinRunner testing of application functionality, load balancing, TCP/IP protocol, and security on both sides of the firewall. PREVIOUS CONSULTING ASSIGNMENTS

Protection One 1999 Dallas, TX

Citibank Corporation 1998 – 1999 New York, NY

Boeing Commercial Aircraft 1996 – 1998 Renton, WA

AccessLine 1996 Bellevue, WA

Octel Corporation 1995 – 1996 Sarasota, FL

Harris Digital Telephone Systems 1994 – 1995 Novato, CA Pacific Bell Information Services 1992 – 1993 San Ramon, CA Unisys Corporation 1989 – 1992 Paoli, PA

State of Washington 1988 – 1989 Olympia, WA

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