Customer Service Technical Support
Resume:
Donald Lee Phillips
RALEIGH, NC 27613
*********.********@*******.***
CAREER GOALS
I want to be in a field that challenges me mentally and will help me in developing my script writing abilities. Additionally I’m looking for a vocation that works toward the field of server management.
EXPERIENCE
LVL 1 Support Tech – 09/2016 – Present
CloudBerry IT, Raleigh, NC.
Entry level technical support, troubleshooting of basic network and system connectivity issues with Citrix Receiver clients to Hosted Cloud Environments. Followed standardized customer service and support protocols, as well as escalation processes to Level 2 and 3 technicians for advanced troubleshooting and diagnostics.
CNC Mill Operator – 03/2016 – 8/2016
Emerson/Copeland, Lebanon, MO.
Direct operator of CNC machine and performed daily maintenance of equipment and machines. Had complete knowledge of tool replacement process and how to make adjustments to the running program to ensure the quality of the product. Continuously took measurements using the required tools to ensure specification of products. Increased the development of analytical skills
Parts Specialist – 11/2015 – 03/2016
O’Reilly Auto Parts, Nixa, MO.
Maintained a working relationship with customers, both walk-ins and commercial, guaranteeing quality customer service. Learned the workings of our part storage systems and ordering from the warehouse to get the required parts. Obtained a working knowledge of vehicle repair and operation.
Backroom Stock Assoc. – 08/2014 – 08/2015
Sears, Salem, OR.
Maintained the store’s inventory, stocking the storage shelves and scanning items to ensure an accurate count. Pulled online orders to be shipped via FedEx to the customer. Performed fill floor, the process of scanning items to see what items from the back were needed to be filled on the floor.
Security Guard – 07/2013 – 03/2014
Prostar Security, Salem, OR.
Maintained a safety and security on client's property. Followed and helped develop security standards across the board and based on each individual client’s needs.
Tele fundraiser – 04/2012 – 07/2013
Find the Children, Salem, OR,
Called potential donors and attempt to get them to donate the missing children’s charity. Followed legal and strict requirements on what was allowed to be said. Gained knowledge of great over the phone customer relations, and how to de-escalate aggravated people over the phone.
US Navy Sailor – 07/2008 – 08/2011
US Navy, Virginia Beach, VA.
I attended Naval Nuclear Power School, where I completed my Machinist Mate training, and moved on to nuclear engineering school. Trained as a Gunner's Mate, and firefighting, first aid. I was also on the Security Reaction team. Lead and participated in many team operations in low to high-risk scenarios. I learned self-management and how to operate under pressure. Maintained large amounts of equipment, ensure working operation of Small Boats, and stood several different forms of Watch.
Skills
Citrix (Basic)
Office
SQL
Microsoft RDS (Basic)
TCP/IP Networking
Microsoft SQL
Communication
Phone operation
Sign Language
Customer Relations
Warehouse Work
Troubleshooting
Analytical Skills
Multi-tasking
Certification
Network+
(In progress)
CompTIA A+
(In progress)
National Career Readiness (Gold)
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