Manager Insurance
Resume:
Mark L. Peterson
720-***-**** **************@***.***
Parker, CO 80138
Claims & Risk Manager
Personal Injury & Property Claims Risk Management and Insurance Purchasing Litigation Management
A highly focused, result driven International Claims and Risk Management Professional with a proven success record of managing risk liability in the ocean shipping and logistics business. Expert knowledge and application of legal terminology, international trade law, import/export law, personal injury law, maritime law and cross-cultural communications. Effectively manages a high-volume workload with high attention to detail and quality. Known for solving hard problems and striking pragmatic settlements. Analytically minded with exemplary critical thinking skills. Delivers results by ensuring claims and litigation matters are handled with minimal impact to revenues, markets, or operations. Cultivates strong business relationships, and sets appropriate expectations ensuring smooth communications and transactions. Negotiates claims effectively with third parties, lawyers, and adjusters.
AREAS OF EXCELLENCE
Marine Cargo Claims
Focused, Results-Oriented
Maritime and Trade Law
Calm Under Pressure
Multiple Lines of Insurance
Reliable, Responsive
Claims Negotiations
Detailed, Analytical
Risk Management
Excellent Communication Skills
PROFESSIONAL EXPERIENCE
APL LOGISTICS, LTD., Scottsdale, Arizona and Denver, Colorado
A company providing logistics services internationally
DIRECTOR, GLOBAL RISK MANAGEMENT (May, 2016 to present)
SENIOR MANAGER, GLOBAL RISK MANAGEMENT (June 2015 through April, 2016)
Supports loss prevention efforts by identifying risks.
Manages global team handling claims and litigated matters from 3rd parties, carriers, brokers, insurers, lawyers, and recovery agents.
Involved in claims system development and implementation.
Negotiates risk management transfer strategies internationally.
Reviewed contracts for insurance and liability terms in concert with legal department to protect the company.
Manages insurance procurement for global operations, working with insurance brokers and insurers.
Managed complex transition of APL Logistics, Ltd.’s insurance program following the company’s acquisition by a new foreign owner.
APL LIMITED, Denver, Colorado and Scottsdale, Arizona
A global container transportation services company
MANAGER OF INSURANCE AND CLAIMS (2007 through May, 2015)
Managed claims team and directly handled claims from 3rd parties, carriers, brokers, insurers, lawyers, and recovery agents.
Coordinated company’s response to thousands of lawsuits related to asbestos exposure allegations filed on Jones Act, Longshore and premises liability causes of action.
Established Defense Base Act coverage for services provided by the company to the U.S. military overseas.
Oversaw risk management mitigation efforts to lessen the impact of anticipated or specific losses.
Served as a subject matter expert for claims team on legal terminology, international trade law, and marine claims.
SENIOR ADJUSTER, SPECIALTY CLAIMS DI (2000 to 2006)
Avoided a potential uninsured $21M loss in one case by acting on an early settlement opportunity.
Cultivated working business relationships throughout the organization while handling complex claim matters
Collaborated with programmers to enhance the claims software process
Served as a support team member to key accounts
CLAIMS SPECIALIST (1999 to 2000)
Investigated, analyzed, and processed international damaged cargo claims according to contract terms.
Met or exceeded standards for quality production, processing time, and accuracy of all liner and logistic claims
Processed claims effectively within 45-days while effectively mitigating damages
Assigned to key accounts and Latin American/Spanish language claims to ensure proper processing
Examined claimants’ cases, demands, and insured-standing to accurately establish ideal coverage
RATER AND EXPORT DOCUMENTATION (1995 to 1999)
Applied appropriate rates to export bills–of-lading based on tariff guidelines for APL documentation department
Trained and mentored new employees
Prepared, rated, and revised export bills of lading according to company policy and tariff regulations
Created vessel certificates, and filed export declarations with the Department of Commerce
Hall & Evans LLC., Denver, Colorado
A regional law firm providing complex litigation services
PARALEGAL (1994 to 1995)
Acted in role of contracted paralegal providing support for a major litigation matter
Evaluated evidence for a large product liability case
Assisted lawyers with preparing necessary documents and materials
EDUCATION
UNIVERSITY DEGREES:
UNIVERSITY OF NEW MEXICO, Albuquerque, New Mexico
Master of Arts in Latin American History
GUSTAVUS ADOPHUS COLLEGE, St. Peter, Minnesota
Bachelor of Arts in History and Spanish
Semester Abroad at the University of St. Louis in Madrid, Spain
POST GRADUATE CERTIFICATE EDUCATION:
METROPOLITAN STATE COLLEGE OF DENVER: WORLD TRADE CENTER OF DENVER, Denver, Colorado
Certificate of International Trade
Studied international trade law, import/export marketing, letters of credit, transportation, logistics, etc.
UNIVERSITY OF SAN DIEGO, San Diego, California
Paralegal Certificate
Specialized in corporate, environmental and real-estate law
Internship at Rohr, Inc. Legal Department, receiving Honors grade, involved in legal research, workers’ compensation matters and legal administrative tasks
CERTIFICATION
Certified Claims Professional Accreditation Council (CCPAC) Certified:
Met criteria and passed CCP exam
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