Logistics, Operations, Supply Chain

AL PETTENATO

Naples, FL • 732-***-**** • ***********@*****.***

SENIOR EXECUTIVE LOGISTICS

Proven success in setting companies on the course for SUSTAINABLE GROWTH and COMPETITIVE ADVANTAGE, by transforming operating models, building performance-driven cultures, and continuous improvement. Catalyst in developing and implementing game-changing operational and sales strategies to ENSURE PRODUCT RELEVANCY, OPTIMIZE CUSTOMER EXPERIENCE and EXPAND MARKET FOOTPRINT. Leverages inspiring leadership approach to extract high productivity from employees, while increasing morale, motivation and engagement. Charismatic communicator and relationship-builder, with the ability to interact fluidly with diverse stakeholder personalities.

PIVOTAL STRENGTHS:

P&L Performance Metrics

Business Market Development

Sales Process Optimization

Innovation Value Creation

Large Account Management

Organizational Development

Operational Best Practices

Business Transformation Change

Compensation Incentives

Key Stakeholder Relationships

Talent Acquisition Management

Vendor Management

Strategic Big-Picture Thinking

Superior Customer Care Service

Negotiation Influencing

EXPERIENCE, KEY CONTRIBUTIONS & PERFORMANCE MILESTONES

XPO LOGISTICS 2012-present

$15B provider of supply chain services in 32 countries, with over 84,000 employees.

S

Director of Operations

Oversee a $125M business segment (acquired by XPO), with responsibility for 150 employees, 10 company-owned vehicles and 275 independent contract carriers. Turned around a financial loss into $10M EBITA since 2012. Provide direction and guidance to a cross-disciplined team in Operations, Sales and Administrative Support. Handle all aspects of: Customer Service, Sales, Purchased Transportation Services, Capital Equipment, Billing & Collections, Warehousing, Pick and Pack, Final Mile / Final Parcel Deliveries, and Distribution Services.

MAXIMIZED REVENUES AND PROFITABILITY: Increased revenue from $35M to $125M in five years. Streamlined operations and enhanced synergies across all functional areas – optimizing people, assets and processes; developed a solid operational foundation to maintain momentum and move the business forward. Catalyst in identifying new opportunities to create greater customer value by further embedding XPO’s solutions within existing customer base to accelerate sales in a mature, highly competitive industry.

BUILT A BEST PRACTICES ORGANIZATIONAL STRUCTURE: Assessed processes throughout the entire organization and developed robust policies and initiatives to maximize business efficiency and strengthen competitive advantage. Highlights: Implemented KPI’s and disciplined cost management framework, delivering $2.2M in savings, while increasing productivity by 15% (warehouse), 40% (customer service), and vehicle optimization by 20%. Additionally, established more effective budgeting and forecasting process to improve visibility of business activity against the cost of delivery.

SHARPENED TEAM PERFORMANCE: Built a top-caliber, highly engaged team that went the extra-mile and performed at consistently high levels. Through motivation, mentoring and re-training, garnered the support of employees and fostered a work environment that embraced Quality, Efficiency and Customer Service. Furthermore, ensured all functional Managers understood business context and the “big picture,” increasing accountability and commitment to the company.

AL PETTENATO – Page 2

AMP GLOBAL SERVICES, LLC. 2010-2012

Boutique business consulting firm, specializing in Business Development, Continuous Improvement, Operational Excellence Logistics, and Employee Development.

Vice President, Business Development Co-Founder

Managed and led various business transformation projects for diverse clients within the Telecom, Freight Forwarding / Logistics and Private Equity sectors. Provided senior consulting expertise; worked with executive teams, operational business leaders, sales and service staff to address an organization’s most critical business issues. Directed all aspects of business development, project management and client relationships.

DELIVERED CLIENT VALUE: Highlights: (a.) International Freight Forwarder: drove $750K in profitability improvements; created consolidation plan and reduced overhead; (b.) Major Telecom Company: designed worldwide distribution network to launch new global services; (c.) Private Equity: provided operational analysis and valuation for possible rollup of 50 small recycling companies; proposed consolidation plan to capture estimated $10M profit; (d.) Automotive Services: acquired and turned around under-performing business; grew revenue by $200K in 18 months and sold after 2 years for 30% increase in valuation.

DHL GLOBAL FORWARDING, INC. 1997-2009

A leading, privately-held multi-national company providing air and ocean freight forwarding services.

Senior Vice President, North America (2004-2009)

Vice President (2001-2003)

District Manager (1997-2001)

Rapid progression through increasingly responsible leadership positions; integral in identifying and maximizing opportunities to increase service, minimize expenses, optimize organizational effectiveness, and accelerate sales. Gained hands-on experience in managing all aspects of Operations, including P&L, Sales, Marketing, Human Resources, Quality Control, IT, Contract Negotiation, Bid / RFQ Process, and Customer Service.

Gained promotion from District Manager to Vice President based on outstanding performance: increased revenues from $4M to $18M in 3 years and reduced costs by 25%, while improving profits and profitability; winning District of the Year Award, 3 consecutive years. As Vice President and Senior Vice President, led a $160M North American Business Unit, continuing to focus on driving growth opportunities and continuous improvement strategies to achieve sustainable and efficient growth. Directed 250+ staff across 27 facilities in the US and Canada, as well as operations of a 40-seat Customer Contact Center.

CHAMPIONED OPERATIONAL EXCELLENCE: Orchestrated aggressive operational turnaround of an under-performing Business Unit. Transformed the operation from a $9M financial loss to break even in 2 years; ultimately growing revenues from $95M to $160M and increasing EBITDA by $23M. Aligned disparate processes, renegotiated vendor contracts, implemented KPI’s, increased product portfolio to attract new customers, and fortified team collaboration and cohesiveness. Furthermore, captured $4M in savings; critical in enabling the business to thrive in volatile economics.

OPTIMIZED EMPLOYEE ENGAGEMENT AND CULTURE: Created a responsive, people-centered work environment that fostered attraction, retention and development of an engaged and effective workforce. Supportive and accessible environment, in addition to employee development programs and effective onboarding process, led to 94%+ staff retention rate.

EDUCATION BS, Business Administration, Madison University

Completed numerous courses and training including: ISO 9001, Six Sigma – DMAIC,

Public Speaking, Presentations, and Management Development

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