Customer Service Microsoft Office

Hope Cahill

*** ******* ***** – Birmingham, Alabama 35209

205-***-**** – *********@*****.***

Professional Experience

BOOKS-A-MILLION CORPORATE – BIRMINGHAM, AL – MAY 2014 – FEBRUARY 2017 Assistant Buyer

Assistant buyer for 2nd & Charles chain. Created replenishment orders based on stores needs. Worked with marketing team on consistent basis to make suggestions on items to feature in email blast. Implemented and organized a dedicated comic book section in each 2nd & Charles store. Decided on which comics to feature based on monthly sales data. Assisted with comic book buyer for Fried Pie Comic brand, exclusively available to 2nd & Charles stores and Books-A-Million. Worked with comic book brand for artist concept and marketing promotions. Assisted Books-A-Million toy buyer on adult toys and collectibles. Used my interest in comic books and popular culture for merchandising decisions.

2ND & CHARLES – HOOVER, AL – AUGUST 2010 – MAY 2014 Lead Buyer

Responsible for evaluating CDs, DVDS, Books, etc. that customers could sell back for store credit. Assisted with customer service, including explaining store policies to customers and answering telephone. Made sure buy back counter ran smoothly, as well as making final decisions on difficult buy back items. Updated Facebook page.

HORN BEVERAGE COMPANY, INC – TROY, AL JUNE 2009 – AUGUST 2009 Lead Intern and Graphic Designer

Responsible for creating posters for Pike County businesses advertising Anheuser-Busch products. Created labels for displays in businesses. Consulted with employees over layout design. Assisted with advertising orders placed by clients and companies over the phone.

Education

Bachelor of Science May 2010 Troy University Troy, Alabama Print Advertising & Journalism

Office Skills

Microsoft Office including Word, Excel, PowerPoint and Outlook. Adobe Photoshop and InDesign. Keen familiarity with Social Media.

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