Customer Service Sales

Richelle Chambers

**** ***** ****** *******, ** *7021 346-***-**** ***********@*****.***

Professional Summary

I am seeking a position as a Customer Service Assistant. I will be a huge asset to the company's efficiency, organizational growth, and profitability. I have the ability to quickly adapt, develop, and execute strategies successfully. I thrive off highly motivating and challenging environments that provides the best opportunities and to grow within the company. Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts.

Skills

Advanced critical thinking, Microsoft office suite, Word, Excel, PowerPoint.

Affiliations

August 2015 - Current Member, Deca January 2000 - Current Usher, Fruit City Church

Experience

Sales Associate 03/2015 to 11/2015

Kroger’s

Wrote sales slips and sales contracts.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Greeted customers in a timely fashion while quickly determining their needs.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Built relationships with customers to increase likelihood of repeat business.

Sales Associate 11/2015 to 06/2016

A’gaci

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Contributed to team success by exceeding team sales goals by 100%.

Prepared merchandise for sales floor.

Operated a cash register for cash, check and credit card transactions with 100% accuracy.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Trained 2 new sales associates each quarter.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

Sales Associate 06/2016-10/2016

Macys

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Contacted other store locations to determine merchandise availability.

Engaged with customers in a sincere and friendly manner.

Prioritized helping customers over completing other routine tasks in the store.

Customer Service Representative 10/2016-05/2017

Conduent

Defused volatile customer situations calmly and courteously.

Addressed and resolved customer product complaints empathetically and professionally.

Gathered and verified all required customer information for tracking purposes.

Mastery of customer service management systems and databases.

Accurately documented, researched and resolved customer service issues.

Acted professionally and patiently when addressing negative customer feedback.

Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.

Effectively managed a high-volume of inbound and outbound customer calls.

Provided incentive to increase productivity by offering employees awards for best customer service.

Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Authorized drug refills and provided detailed prescription information to pharmacies.

Effectively resolved insurance rejections and other billing issues.

Education 08/2012 – 05/2016

Bellaire High School, Houston, TX

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