Customer Service Management

Naytasha Cooper-Williams

**** ******** ** * *** B8, Wilson, NC 27893

Home: 252-***-****

email: *******************@*****.***

Summary

Dedicated Veteran with 20 years of experience combining management and customer service expertise in Weapons Supervisor and Personnel Management. Looking for a position as Supervisor or Administrative Assistant in a fast growth company.

Skills

Experience

Customer and Personal Service Word and Excel Documents

Administration and Management Time Management

Public Safety and Security Management of Personnel Resources

Quality Control Analysis Instructing

06/2008 to 05/2015 Operations Supervisor

US Navy - San Diego, CA

Earned Navy and Marine Corp Awards in Mar, 1999, Dec 2003, Oct 2007, Nov 2013, Apr 2015.

Computed Data Reports Provided required weekly, monthly and quarterly reports listing ordnance qualifications and military track records.

Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Reduced staff turnover by 22% in one year by implementing several well-received team and morale-building programs.

Facility Supervisor- as program manager I demonstrated superior knowledge and profound attention to detail revamping the fleet ammunition certification training program saving the navy over

$600,000 in contracting fees.

Manage staff, preparing work schedules and assigning specific duties.

Coordinated the efforts of 12 sailors completing Productivity Improvement by integrating 21 sailors and artisans from two locations into a more manageable one space.

10/2005 to 10/2007 supervisor/manager

navy - Norfolk, VA

Supervise and direct the work of 70 tax preparers to ensure the overall success of the tax assistance center

Resolve problems between employees and customers

Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward customers, fellow employees, visitors, and the public.

07/2000 to 01/2004 team leader

us navy - Yorktown, VA

Inspect, operate, and test completed products to verify functioning, machine capabilities, or conformance to customer specifications.

Complete, review, or maintain production, time, or component weapons reports.

Confer with supervisors to plan or review work activities or to resolve production problems.

Distribute materials, supplies, or subassemblies to work areas.

06/1995 to 02/1999 weapons instructor

us navy - San Diego, CA

Supervise and coordinate the gun qualification program of weapons department for 1200 personnel offering guidance and expertise to weapons department and other security personnel in training in accordance with laws and regulations.

Review contents of written orders to ensure adherence to legal requirements.

Monitor and evaluate the job performance of subordinates, and authorize receipt and transfer of 14 tons of conventional ordnance. Expanded 600 man hours in the completion of 900 weapons training leading to the reduction of work center backlog by 33% and contributed in the division's sustained 95 percent Weapons Qualified Personnel rate.

Education

06/1994 High School Diploma:

Rocky Mount senior high - Rocky Mount, NC

Currently enrolled in Everest University obtaining my Bachelors of Science in Homeland Security. Expected graduation date September 2019.

Community Service

Volunteer, Habitat for Humanity, 2003

Student Tutor, Perkins Elementary School 2014-2015

Collection Volunteer, Toys for Tots, December 2005, 2009, 2011

Certifications

Management and Leadership skills, Yellow Belt Training (Lean Manufacturing), 5-S, Project Management Courses (US Navy), Sexual Assault and Prevention and Response (S.A.P R. knowledge) Certification in OSHA record keeping and North American Classification System (NAICS), Certified in Supervisory Course thru the Navy Education and Training Command, Sprinkler system operator, Asbestos awareness, Equal Opportunity Sexual Harassment Grievance procedures, First Aid and Survival training, CPR, Customer Service Professional Certificate

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