Quality Assurance Manager
Resume:
DIANE PULLIAM, CSM
*********@*******.***
BUSINESS PROCESS DEVELOPMENT SOFTWARE QUALITY ASSURANCE TEST MANAGEMENT Business Process Analyst and Quality Assurance (QA) Manager with more than 10 years of hands-on experience leading and supporting technology validation and QA programs. Ensures the quality and technical compliance of new platforms and processes, aligning complex systems to rigorous business and technical standards. Perform Business Analysis, QA, and Testing. Experienced in the implementation and use of Agile methodologies. Specialized in Software Development Lifecycles (SDLC) and Software Testing Lifecycles (STLC). Core professional specialties include:
Quality Assurance
Business Process Analysis
Business Process Improvement
Manual and Automated Testing
Automated Test Script Development Task
Leadership Project Scheduling
Prototype & Application Development
Agile Software Development
Software Development Systems Analysis
Helpdesk Management
PROFESSIONAL EXPERIENCE
INSERIS, Arlington, VA July 2014 - Present
Business Process Consultant / Quality Assurance Lead
Performed business process coordination and consulting, develop business processes and procedures, cross- functional process flow diagrams, wiki pages, metrics, and test environment simulations.
Develop JIRA Dashboards, Scrum Boards, and other resources used to track the development and status of new business processes. Coordinate business user testing of new processes and technology platforms, including User Acceptance Testing (UAT), Continuous User Testing (CUT), Work Unit Test (WUT) and End-to-End Test (E2E) efforts. Performed system requirements framework analyses used to validate system testing coverage performed by business users and system integration testers. Use C# to develop and implement Automated Business User smoke test scripts.
SRA INTERNATIONAL, INC., Arlington, VA February 2014 - June 2014
BULLETPROOF VEST PARTNERSHIP (BVP), OFFICE OF JUSTICE PROGRAMS (OJP) Consultant / Technical Advisor / Helpdesk Manager
Managed Helpdesk Analysts. Developed process, procedures, and process improvement tracking and reporting tools. Developed full-scaled prototypes to identify system requirements for web-based systems supporting the project, created standard operating procedures, performed audits, and tracked responses from system users. Advised government customers and project team members, recommending improvements in processes and procedures designed to streamline and increase operational efficiencies. Created and implemented repeatable processes and training resources to ensure the ongoing efficiency of new technology initiatives. Provided telephone and email technical support to State jurisdictions and law enforcement agencies, ensuring effective administration of post-implementation efforts.
SRA INTERNATIONAL, INC, Arlington, VA November 2009 - January 2014
BULLETPROOF VEST PARTNERSHIP (BVP), OFFICE OF JUSTICE PROGRAMS (OJP) Quality Assurance Test Team Lead
Directed all aspects of testing lifecycles, including developing test plans, user stories, acceptance criteria, test scenarios, manual test cases, and automated test cases.
Used Agile methodologies to conduct oversight, assignment, and reporting of system integration testing; created an Agile Release Tracking Tool to track user stories, sprint scores, and perform capacity/sprint planning. Delegated test assignments for testers, developers, and helpdesk staff members, and also provided training in the use of testing tools and system functionalities.
Quality Assurance Test Team Lead
Developed project schedules, performed status reporting, and managed other processes required to ensure the successful completion of testing efforts.
Created cross-functional diagrams using Business Process Management Notation (BPMN), step-by-step instructions for use of Helpdesk Outreach Payment Batch Reporting Tracking Tool, and project schedules required to complete the implementation and support of process improvement initiatives.
SRA INTERNATIONAL, INC., Arlington, VA March 2007 - November 2009
IT SYSTEMS DEVELOPMENT, MAINTENANCE, AND INTEGRATION FOR THE OFFICE OF JUSTICE PROGRAMS (OJP) Project Configuration Management Official (PCMO)
Conducted all aspects of Configuration Management processes, including configuration identification, change control, release management, process audits, status accounting, and reviews.
Assisted corporate Quality Control Manager to ensure that projects complied with Department of Justice and SRA configuration management policy and procedures.
Reduced time required to complete daily log minoring reports by 75%; developed automated capabilities to support more efficient log monitoring analysis activities.
SRA INTERNATIONAL, INC., Arlington, VA October 2004 - March 2007 MISSILE DEFENSE AGENCY (MDA)
Program Management Office (PMO) Support
Provide technical support to the MDA Deputy Chief Information Officer (DCIO) in support of the MDA DOC Enterprise Schedule Management initiative
Supported the Program Management Office (PMO) implementation initiative by developing the PMO Implementation Project Work Breakdown Structure (WBS) and Organization Breakdown Structure (OBS).
Developed resource management requirements, processes, and procedures.
EARLY EXPERIENCE
SRA INTERNATIONAL, INC., Arlington, VA
Systems Engineering Process Manager, Defense Collaboration Tool Suite (DCTS) (April 2003 - October 2004)
CERTIFICATIONS
Certified Scrum Master (CSM)
Quick Test Professional (QTP), Rational Clear Case, Rational Unified Process (RUP), Rational ClearQuest SQL CEU (Certification in progress)
TECHNICAL SKILLS
DATABASES: Oracle SQL Developer, Rational ClearQuest, Microsoft Access, LotusApproach, DBASEIV SOFTWARE: Jira, Microsoft Project Professional, Microsoft Visio Professional, Quick Test Professional (QTP), Confluence, QTP/XMLEngine Framework, Quality Center (QC), Microsoft SharePoint, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Rational ClearCase, Rational ClearQuest, Rational RequisitePro, Microsoft Project Server, WinRunner 6.0, GroupWise 7.0, Optima!Express, Microsoft Outlook, PowerBuilder Code Analyzer, PowerBuilder, Erwin, Lotus, QuattrPro, Symphony, WordPerfect, Eclipse, Serena Dimensions
PROGRAMMING LANGUAGES: JIRA Query Language (JQL, JSON/JavaScript, C#, Visual Basic (VB for Microsoft Excel, Microsoft Access, and Microsoft Project), JAVA, Wiki Markup Language, PowerBuilder, C/C++, SQL, HyperText Markup Language (HTML), VAX C, FORTRAN, DEC Command Language, Lotus/Symphony Command Language
PROCESS METHODOLOGIES / TECHNIQUES: Business Process Modeling Notation (BPMN), Rational Unified Process
(RUP), Unified Change Management (UCM), Unified Modeling Language (UML), Enterprise Lifecycle Integration and Technology Engineering (ELITE), Integrated Computer Aided Manufacturing (ICAM) Definition for Function Modeling (IDEF0), Integration Definition for Information Modeling (IDEF1X), Problem/Cause/Effect Analysis
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