Customer Service Representative
Resume:
Houston, TX *****
Phone: 832-***-****
***************@*****.***
Ayana McClinton
Objective
Education
Work Experience
To obtain a position with a stable company where my performance will be appreciated.
8/2009 to 6/2012 Cy Falls High School Cypress, TX
Participated in Fashion design class for 3 years.
Theaters Art Class for over 3 years interacting in drama, action, plays. Designing costumes for the plays.
Senior year I was captain of the Eagles Sky dancing team, Lots of input into our chorography.
08/2017-2019 Houston Community College
I project graduating in 2019
Registered Nursing
09/2016- Current Touch Of Class
Attention to Detail: Some clients have specific rules or schedules that must be minded or specific rules that must be followed.
Interpersonal Skills: Caregivers work in a very personal way with their clients. Some will be in pain or very sensitive to their fragility. Caregivers must be sensitive and compassionate with clients.
Stamina: Caregivers might need to lift clients into the bathtub, cars and into bed, and need strength.
04/2016 – 11/2016 Quality Roofing and Reconstructions Houston, TX
Talking to customers and potential customers about roofing and insurance claims.
Speaking with insurance companies about supplementing and processing claims.
Putting together databases to use for marketing.
11/2014 to 12/2015 Avon
Houston, TX
Call Center Representative
Answer phones and respond to customer requests.
Sell product and place customer orders in computer system. Provide customers with product and service information.
Upsell products and services, transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved. Complete call logs and reports. Research billing issues.
Research misapplied payments, recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements and tend to other duties as assigned.
10/2014 to 01/2015 Macy’s Houston, TX
Customer Service Representative
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
08/2013 to 10/2014 AMC Houston, TX
Guest Services/ Cashier / Barista
Greet customers as they arrive, provide them with information regarding products and direct them to the right department.
Responsible for processing refunds and exchanges while managing the cash drawer. At the end of each shift, we tally funds and ensure that everything is in order.
Respond to customers’ complaints and resolve their issues, keep the work area tidy and clean.
09/2011 to 08/2013 Taco Cabana Houston, TX
Shift Leader
Greeting the customers as they enter the building, maintain a great work environment meet work credential.
Performed all necessary tasks involved in managing the drive-thru, front cashier, cook, running the line. I am very much a team player, because I am constantly moving during my shifts.
References
Kristyn Trevino
Child Educator
Damira Mufasa
Resturant Manger
Karen Derex
Manager
Contact this candidate