Customer Service Representative

Amethyst Turner

***** ******** ***** **. *** Houston, Texas, 77090 *** 713-***-****

***********@*****.***

Work Experience

Starbucks Coffee Company February 2017 – June 2017 Miami, FL

Starbucks Barista

Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Discovered and responds to customer needs.

Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.

Followed health, safety and sanitation guidelines for all products.

Maintained regular and punctual attendance

Johnson & Wales University Distribution Center August 2016 – February 2017 Miami, FL

Mail Room Clerk/Customer Service

Handled all student packages, campus box information, and all personal transactions.

Handled incoming department packages from the US Postal Service, UPS, FedEx, DHL, and other couriers. Also handles outgoing UPS, FedEx, and DHL packages.

Processed UPS shipments online using UPS Campus Ship.

Handled all incoming mail, delivery changes for departments, and intracampus mass mailing distribution.

Prepared all outgoing mail and packages for pickup from the US Postal Service.

Dollar General April 2016 – August 2016 Houston, TX

Customer Service Representative

Provided customer engagement in positive and approachable manner.

Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.

Helped in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.

Independently stocked shelves and recovers merchandise in the store.

Accurately handled customer funds and processes transactions using the POS system.

Wet 'n' Wild Splash Town Waterpark April 2015 – August 2015 Spring, TX

Lifeguard

Examined injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.

Rescued distressed persons, using rescue techniques and equipment.

Contacted emergency medical personnel in case of serious injury.

Inspected recreational facilities for cleanliness.

COH Administration & Regulatory Affairs Office June 2014 - August 2014 Houston, TX

Summer Internship

Assisted in Social Media interface with Organizer Six Sigma Certified Web Creator experience

Creating databases and file documents with Micro Soft 2013 Suite (Excel, PowerPoint, Word, Access, Visio, etc)

Review product promotional materials, labeling, batch records, specification sheets, or test methods for compliance with applicable regulations and policies.

Coordinate efforts associated with the preparation of regulatory documents or submissions.

Compile and maintain regulatory documentation databases or systems.

Education

Johnson & Wales University – North Miami Campus North Miami, FL

College of Culinary Arts – Currently Pursuing a Bachelor’s Degree

Early College Academy at Southridge – Dual Credit Highschool in SpringISD Houston, TX

Graduated, May 2016 Distinguished Service Graduate

AVID Students Professionalize in Microsoft Office 2013 Six Sigma Certified

Lone Star College - North Harris Campus Houston, TX

31 Credit Hours Completed towards Associates of Arts

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