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Technical Support Technician

Location:
Kings County, NY
Posted:
July 03, 2017

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Resume:

OMARI BYRD

*** ******* ***. *** 14-718-***-****

Brooklyn, New York 11238 ac04jv@r.postjobfree.com

CAREER SUMMARY Experienced Technical Support Specialist with extensive knowledge of various PC

Systems, servers, and peripheral equipment, as well as operating systems and

Business software.

EMPLOYMENT HISTORY

PC/LAN analyst, Insight Global (Wells Fargo) New York, New York

Provided technical assistance to 3 floors of lawyers. Deployed and on boarded over a thousand laptops to vendors of Wells Fargo such as E&Y and Deloittle. I installed software remotely using WF remote assistance utility. I imaged

Laptops and kept an inventory that contained 100’s of PC’s.

Technical Support Specialist, RJL (UNICEF) New York, New York

Provided technical support on various PC user throughout the workday. I used Team viewer and remote assist

To resolve user issues. Jan 2016 to April 2016.

Technical support specialist, Mondo (Wolters Kluwer) New York, New York

Provided technical support on company software to over 40 users a day. I used Salesforce to track technical

Incidents and activity. June 2015 to Nov 2015.

Desktop Support, Robert Half (AIG), New York, New York

Provided desktop support for users at AIG. I lead in the migration process to Windows 7. I used Servicenow to

Track support calls. Nov 2014 to May 2015

Help Desk Technician, Eclaro International (New York Life), New York, New York

Provided IT support to an average of 30 users a day at New York Life. Dialed in remotely to users

PC’s using Tracker and gotoassist.com also paid desk side visits to users when needed. Sept 2014 to Nov 2014

Support Technician, Peak Systems (AIG, Citigroup, Random House, Barclay’s), New York, New York

Managed a team of technicians for training users on Hewlett Packard multipurpose printers at AIG.

Resolved 10+ desktop trouble tickets per day some phone support. Configured and deployed an average of

40 PC’s daily with the company’s software, and Windows (XP, 7) at Citigroup. January 2010 to Sept 2014

IT Support Technician, Asset Staffing, (AIG), New York, New York

Provided IT support for AIG’s legal team on a daily basis. Tasks included configuring and the installation of

laptops, desktops, BlackBerrys, Microsoft software and boardroom equipment. July 2011 to Oct 2011.

Help Desk Technician, KWI, Port Washington, New York

Provided 100% phone support for 40+ calls per day to customers who used the company’s POS software.

Dialed in remotely to customers’ PC’s to resolve technical issues. March 2008 to December 2008

Support Technician, Pyramid (McGraw Hill /S&P), New York, New York

Configured and installed 300 PC’s hardware. Utilized the Microsoft 2003 Active Directory tool and Remedy.

Used Excel to track 1000’s of po’s. Created several technical documents. July 2007 to December 2007

Support Technician, Schick Technologies, Long Island City, New York

Configured and installed 950 Schick prioritized software installations at various customer sites.

Resolved 1010 issues over the phone and on location. January 2005 to February 2007.

Support Technician, Canam (Credit-Suisse), New York City, New York

Configured and installed new PC’s, which included hardware and software upgrades on trading floors.

The support calls were tracked in a program called Remedy. May 2004 to December 2004.

Field Engineer, Kforce (J.P. Morgan Chase/IBM), New York City, New York

Configured and installed 110 Dell Power Edge 6650 servers throughout the tri-state area at

various J.P. Morgan Chase. Converted 100 networks from token ring to Ethernet. March 2004 to November 2004

PC Technician, Spherion Temp Agency (Pfizer), Lyndhurst, New Jersey

Configured MS Office and company’s software on 5000 notebook computers in rollout. March 03 to Nov 03

Technical Support Specialist, GreyStone Staffing (Cablevision), Massapequa, New York

Provided online troubleshooting service support to 100’s of Cablevision internet users daily. Nov 2002 to Feb 2003

Network Support Specialist, Louis Berger Group, East Orange, New Jersey

Provided hardware and software support to multiple departments and divisions within a user community

of over 2000 people. Created user accounts, maintained network connectivity. April 2001 to Oct 2001

Software Support Manager, Institute for Community Living, New York City

Responsible for managing and supervising a technical support staff of 10 that provided hardware

and software support for 1000 users. Maintained network connectivity using Novell 5 and Aix 2.3

Wrote proposals and instruction manuals for end-user community. April 2000 to Feb2001

Support Analyst/Administrator, Children’s Memorial Hospital, Chicago, Illinois

Administered 1000’s of user accounts in Novell, Windows NT, and Unix 10.2. Migrated users’ accounts

and print queues to a new server in an environment with over 1500 users. June 1996 to Dec 1999

Technical Support Specialist, Interim Technology Agency, Chicago, Illinois

Consultant projects entailed the provision of hardware and software support. Feb. 1993 to May 1996

PC Repair Technician, Forsythe McArthur, Skokie, Illinois

Configured, tested and repaired 100 PC’s and related peripherals weekly. Sept 1993 to March 1995

Technical Support, Zenith Data Systems, Buffalo Grove, Illinois

Provided technical assistance over the phone to resolve hard and software problems. July 1988 to April 1991

HARDWARE Dell, IBM, Hewlett Packard, Desktops, Servers, laptops, print servers, peripherals.

SOFTWARE Macs included. Windows 2003/07/XP, Norton antivirus, Novell, MS Office, SQL

Exchange, Autocad, Arcserv, AD, Lotus Notes, Remedy, Linux,Unix, Aix, and VPN’s.

Blackberry, Iphones, Ipads, Samsung Galaxy S4 & T-Mobile Hotspots, VMWare

EDUCATION/CERTIFICATIONS

July 1983 to June 1987 Bachelor of Science Degree in Electronics Engineering Technology

DeVry Institute of Technology, Chicago, Illinois

August 1997/ Wave Technologies, Chicago, Illinois

January 1998 Certificate of Completion in Netware Administration and Windows NT v4.0

July 2002 Empire Technology Center, New York, New York

Certificate of completion in Computer Networking/ Windows 2000/ A+ certified

May 2005 The Career Center Inc, New York, New York

Certificate of completion in Managing and Maintaining a Microsoft Windows

2003 Server.

December 2007 New York University, New York, New York

Certificate of completion in Unix I shell scripts and regular expressions

March 2010 Compu21, Flushing, New York

Certificate of completion in Linux Administration



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