Customer Service Office
Resume:
Josinta M. Skipps
Costa Mesa, CA 92627
********@*****.***
PROFESSIONAL SUMMARY
Reliable Front Office Assistant II with six years of experience performing multiple duties in the physician medical office: telephone answering and triage, appointment and resource scheduling, insurance verification, revenue processing, charge and payment posting, and patient check-in and check-out according to office specific protocols. Knowledgeable about and follows office protocols regarding HIPPA (Health Insurance Portability and Accountability Act) and patient privacy. SKILLS HIGHLIGHTS
v Outstanding customer service
v Thorough knowledge of appointment scheduling and front office procedures v Accurate cash handling and balancing protocols
v Experience in electronic medical records
v Self-motivated and accepts all and any job assignments v Self-directed and rarely needs supervision
v A team player with both vendors and office staff v Excellent communication skills with patients and peers PROFESSIONAL EXPERIENCE
August 2010 – June 2016 Nautilus Healthcare Management Group Fountain Valley, CA Front Office Assistant II
Greeted and registered patients and updated demographic information in a polite and helpful manner. Considered a “role model for our office when it comes to customer service,” and one with whom the
“patients adore and ask for when they call or come in; she always has a smile on her face, and when dealing with an irate patient, she ends up making the patient smile. Due to all of the appreciation from the patients, all physicians have requested Josinta to stay at check-in.” Practiced customer service skills in all encounters with the patients, physicians and staff. As reflected in the Individual Performance Review, “she gets along with all of her peers and providers: I’ve received several compliments from patients, physicians, and coworkers on her customer service skills.”
Reviewed the careslip/charge posting template for accuracy with diagnosis, charges, supplies and other service administrations for per patient visit. Responsible for reviewing all visits on a daily basis, auditing for any discrepancies, i.e., missing charges, diagnoses, and other services. Received incoming telephone calls; took appropriate messages in the correct office formats. Followed all office-specific protocols pertaining to telephone triage; utilized approved guidelines for medical advice and appropriate follow-up time-frames.
Followed office protocols for scheduling in the Practice Management system; conducted patient interactions in a way that protects patients’ rights to privacy. Followed and implemented all HIPPA requirements.
JOSINTA M. SKIPPS
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Demonstrated proper cash handling procedures and accuracy in collecting and receipting co-pays and deductibles. Possessed the ability to understand and explain most insurance and billing questions pertaining to the patient’s coverage and co-payment. Scanned files, maintained records/logs and assisted with office supply ordering and/or distribution for required time-frames and kept Office Manager appraised of any delays in meeting the requirement. February 1999 – February 2008 Starbucks Coffee Fountain Valley, CA Construction Renovation Representative
Awarded the Employee of the Quarter for swiftly acquiring thorough knowledge of the TRIRIGA’s Integrated Workplace Management System (IWMS), used by Starbucks Coffee to streamline its construction renovation projects: real estate leases, construction costs and facility management. Recognized for being a self-taught Partner in company-specific databases and having the ability to incorporate new methods and processes to complete projects beyond expectations. Assisted with the General Contractor administration, the Procurement Process and Vendor Management.
Responsible for the administration of General Contractors with the following duties: liaised with vendors to initiate renovation contracts, generated purchase and warehouse orders, placed and tracked each renovation project on a per-store basis, and communicated and distributed project-related information to vendors and internal partners; and tracked invoices and payments through Accounts Payable Department.
Resolved problems and issues within the Procurement process by identifying and following-up on backorders: unfilled and/or defective and damaged goods. Coordinated and resolved shipping issues within internal and external transportation departments, and ensured an open-channel communication between suppliers and buyers.
Reviewed leases and obtained landlord approvals for renovation projects, maintained and reconciled asset registers for each project, served as a resource in resolving issues for internal and external partners during renovation and post-construction.
EDUCATIONAL & TRAINING
v Coastline Community College – Huntington Beach, CA Huntington Beach, CA Certificate: Office Operations and Management
v American Red Cross – Orange, CA
Certificate: CPR
COMPUTER SKILLS
v Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) v Internet and the World Wide Web and Browser Navigation: MS Explorer, Mozilla Firefox, Google Chrome, Safari
v Bilingual: Fluent in Marshallese (Marshall Islands)
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