Customer Service Management
Resume:
Contact
*************@*****.***
IT and Numeracy
Proficient in MS office
Efficient in analytical and
numerical problem solving
techniques.
Personal Skills
Time management
Proactive and assertive
Flexible & approachable
Skills
Leadership
Problem solving
Teamwork
Responsibilities
Organizing
Planning
Management
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KORTNI SINGLETON
PROFILE
CAREER SPECIFICS
An energetic, motivated and highly dynamic person with strong working skills and a broad range of hands-on and theoretical experience ranging in many areas. Adept at providing support and developing new processes through ongoing work, defect resolution and enhancement solutions. Expert in completing demanding assignments within crucial timelines. Highly articulate, demonstrating excellent interpersonal skills. Strong management skills and methodical aptitude with an innate ability in decision-making, coordinating and synthesizing data.
America’s Choice
Administrator
(2016-Present)
Onboarding of new employees including recruiting, background checks & fingerprinting, new hire paperwork and training to ensure compliance with state standards
Establish and implement curriculum and monitor educational progress
Maintain finances including but not limited to employee payroll, overseeing payment of bills, maintaining billing and payments to generate revenue (A/R & A/P)
Conduct advertising and marketing campaigns to generate enrollment
Enforce classroom management procedures and monitor classroom performance
Primary contact for staff, family, community and other patrons
Ensure compliance with state supplemental programs such as workforce solutions financial aid, CACFP and Texas Rising Star
Ivy Kids Early Learning Center
Administrative Assistant
(2014-2016)
Maintaining all records such as finances, student database & school calendar
Management, distribution and inventory of office supplies
Scheduling of vendors, employees & school events
Act as a liaison between clients, staff & executive management
Account receivables for up to 280 students including billing/invoicing and collections
Assist parents, students & staff as needed while maintaining a positive atmosphere The Learning Experience
Assistant Director / Curriculum Coordinator
(2012-2014)
Assist in recruiting, hiring & training of staff
Billing/invoicing, collections and deposits for 200+ students
Provide supervision & guidance for 20+ employees
Conduct monthly classroom evaluations & quarterly student and teacher evaluations
Mentor staff in designing developmentally appropriate activities & environments for children
Order, organize & distribute inventory while adhering to a fixed budget
Coordinate year round school events, summer program, & graduation ceremony
Assist with daily, weekly and monthly reports
Grandma Bear’s Schoolhouse
Administrator
(2010-2012)
Create & maintain record keeping & center policies & procedures
Ensure compliance with all state & federal laws governing preschools at all times
Choose & implement age appropriate curriculum
Involved in initial application process to submit to licensing office for opening of center
Hiring & training of staff
Onboarding of new employees including recruiting, background checks & fingerprinting, new hire paperwork and training to ensure compliance with state standards
Maintain finances including but not limited to employee payroll, overseeing payment of bills, maintaining billing and payments to generate revenue (A/R & A/P) Kingdom Kids Learning Center
Office Manager
(2006-2009)
Answer & direct incoming calls while recording accurate messages
Distribution of notices, paperwork & mail to employees
Answer general questions patrons may have about the facility & direct them to the appropriate person
Provide tour to prospective parents & enroll students
Manage office supplies & upkeep of the facility
Western Governors University
Degree in Progress, 2018
The above details are true and accurate to the best of my knowledge. Given the opportunity, I will discharge my services to the best of your satisfaction. Kortni Singleton
Communication
Dealing professionally with a wide
range of people including senior
management, executives, etc.
Employed appropriate and often
innovative solutions to increase
communication while using time
efficiently to track progress and
meet goals.
.
Expertise
Office management
Administrative support
Report writing
Presentations
Customer satisfaction
Interpret customer feedback
Managing data
Customer service
Filling
Arranging meetings
Scheduling
Managing expectations
Telephone Etiquette
Client development
Market intelligence
Microsoft office
Data entry
Bookkeeping
Reference Available on
Request
LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY
TEAM-WORK
ORGANIZING, PLANNING & MANAGEMENT
EDUCATION
Strong organizational, administrative and analytical skills.
Ability to communicate effectively with a wide range of customers.
Proven aptitude for dealing with customer complaints.
Commercial awareness & business acumen.
Identifying, developing and implementing best practice that increases performance.
Knowledge and experience of procurement processes, procedures, and policy setting.
Understand all legal, regulatory, information security and compliance requirements.
Ability to manage work within budgetary constraints.
Cultivating the companies’ reputation in the market & with customers & suppliers.
Ability to involve in planning & organizing the organization’s activities to achieve targets.
Preparing and implementing strategies streamlining existing work-flows in order to increase efficiency.
Ability to maintain confidentiality.
Ability to produce consistently accurate work even whilst under pressure.
Ability to multi task and manage conflicting demands.
Fully aware of the importance of data security and relevant legislation.
Provided a stabilizing influence and promoted an excellent environment conducive to increasing efficiency, enhancing quality and strengthening financial results.
Participated and contributed equally while working in a group for projects at work.
Understanding the entire project from every group member’s point of view, explaining my thoughts on the project to the entire group making sure all of them understand it.
Ability to get on with all levels of people and possess strong relationship building skills.
Built effective personal relationships and networks within the team, which contributed towards achieving organizational and team successes
Able to develop, coordinate, delegate and plan work activities.
Possessing the financial acumen and commercial flair needed to understand diverse market and identify potential opportunities and new clients.
Improving margins and maintaining a high quality service to clients.
Articulate and well presented.
Having the necessary drive and enthusiasm required for a tough competitive industry.
Quick learner, possess a broad range of experience, highly motivated, and have the ability to work in structured and unstructured environments and initiating career awareness and self- monitoring on my overall progress.
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