Customer Service Human Resources

Robert Loren Hogancamp

**** ***** ****** ***** **. Augustine FL 32092

Home Phone 904-***-**** *******@*****.*** Cell Phone 904-***-**** EDUCATION

APICS (American Production and Inventory Control Society) December 1995 CIRM (Certified in Integrated Resource Management) - Manufacturing Process

Ferris State University December 1994

Bachelor of Science: Human Resources/Labor Relations

Occupational Safety & Health Administration - Jacksonville July 2012 OSHA - 501 Trainer Course in Occupational Safety & Health Standard for General Industry

Occupational Safety & Health Administration - Eastern Michigan University January 2002 OSHA - 501 Trainer Course in Occupational Safety & Health Standard for General Industry

Ferris State University May 1985

Associate Degree: Printing Technology

ADDITIONAL TRAINING

APICS (Certification Review Courses)

Manufacturing Process

Logistics

Customers and Products

APICS - Manufacturing Training

Just-In-Time Push/Pull APICS

Shop Floor Management

Kanban

MRP II [Manufacturing Resource Planning]

OSHA 501 Occupational Safety & Health Standards

for General Industry (Eastern Michigan University)

OSHA 10-Hour Training Voluntary Compliance

(Michigan Chamber of Commerce)

OSHA Update on Maintenance & Plant Concerns

(West Michigan Plant Engineering & Maintenance)

OSHA Powered Industrial Truck Operations

Regulation Update (West Michigan Plant Engineering

& Maintenance)

MIOSHA Powered Industrial Truck 2001 Standard

Safety Training

Lunch & Learn Series

Managing Employee Turnover

Effective Selection

Effective Orientation & Training Programs

Effective Discipline

Effective Legal Strategies

Leadership Series

Leadership I

Team Building

Effective Communication

Problem Definition/Problem Solving

Process Analysis

Customer Service – Different Needs

Training Development

Diversity in the Workplace

Computer Programs

Advanced Excel

Advanced Word

Advanced Power Point

Adobe CS4 Creative Suite

Adobe InDesign

Adobe Photoshop

Adobe Illustrator

Adobe Acrobat

PROFESSIONAL AFFILIATIONS

APICS (American Production and Inventory Control Society)

APICS – Past President at Ferris State University

School-to-Work Action Team (Newaygo County)

Chairman of the Advisory Committee (Newaygo County Career-Tech Center)

Junior Achievement – Taught Seventh Grade Students “The International Marketplace Economics” Hogancamp 2

WORK EXPERIENCE

Raintree October 2006-Present

5921 Richard Street, Jacksonville, FL 32216

Operations Manager: Oversee all production planning, scheduling, inventory management, purchasing, and operational logistics. Also responsible for regulatory relations, safety and health. Specific Functions:

Material Requirement Planning (MRP)/Inventory Management: Developed an inventory control system to streamline material planning in accordance with the master production schedule. Oversee raw material and finished product inventories – minimizing overage, shortage and handling costs, while maximizing efficiency and profitability. Utilize SKU rationalization in accordance with material and product development – making on-going adjustments for continual improvement.

Demand Analysis/Strategic Planning: Qualitative data analysis – Compiling and reviewing product demand, resource utilization, output and capacity. Creating and communicating reports – working together with management, sales and operations to analyze, adjust and implement needed production.

Scheduling: Schedule both short- and long-term production – allocating materials and labor in accordance with sales and forecasts.

Purchasing/Outside Vendor Contracts: Review vendors and pricing, ensuring efficient and cost-effective purchasing and supply chain management. Arrange outside vendor contracts in conjunction with production demands.

Regulatory Relations: Manage regulatory requirements, working to ensure compliance with such agencies as the Florida Department of Environmental Protection, the Jacksonville Environmental Resource Management Department, the Jacksonville Department of Public Works, and Southeastern Environmental Services.

Quality Assurance: Review operations, work flow, raw materials, and finished goods for continual improvement - minimizing re-work/maximizing profits.

OSHA/Health & Safety: Maintain/Update all SOPs to reflect current safety standards, reviewing production regularly – updating employees as needed.

Business Integration: Assist in integrating new business acquisitions into current workflow and internal processes – making changes and updating procedures as needed.

Human Resources: Manage employment demand - acquiring new employees and providing training as needed.

Accomplishments:

Attained FSC certification in 2008 – Implementing best practices for maintaining certification.

Currently maintain a 99.3% accuracy rate.

Redesigned work flow/floor plan to increased efficiency.

Reduced personnel hours and overtime and increased productivity.

Wrote and implemented a Standard Operating Procedures program.

Initiated and supervised a scheduling system for plant equipment and processes.

Received exemplary reviews on an annual basis.

Hogancamp 3

Hi-Lites February 1997-October 2006

1212 Locust Street, Fremont, MI 49412

Operations Coordinator: Monitored and oversaw all aspects of production, inventory control, purchasing contracts, customer service and scheduling. Specific Functions:

Operations Management: Oversee all departments – Running day-to-day operations.

Human Resources: Hiring, Firing, Training, Payroll, Benefits, etc.

Inventory Control: Initiated & Maintain a Just-In-Time inventory system.

Scheduling: Schedule all departments – Personnel and production.

Purchasing: Maintain & Initiate all purchasing contracts for the $3,000,000 company – Day to day purchases, as well as capital outlay purchases.

Quality Assurance: Review production regularly to minimize re-work, increase quality and maximize profits.

Strategic Planning: Determine short-term and long-term goals for the company and for each department, create & review year-end reports, Initiate, update and maintain company policies/handbook, etc.

Customer Service: Work with customers, respond to questions/concerns and produce jobs as needed in order to meet deadlines, build relations and increase overall customer satisfaction.

OSHA/Health & Safety: Manage daily operations (transportation, fork-lift operation, clean- up, etc.) to reflect safety practices, Train employees as to health and safety standards – Updating employees as needed. Maintain all SOPs.

Accomplishments:

Worked in conjunction with owners and employees to realize an 18 percent increase in profitability in just five years and a 24 percent increase in just nine years.

Developed an inventory system to significantly reduce carrying costs.

Received exemplary reviews/bonuses on a semi-annual basis.

Created and administered testing/training to determine employee skill and progression.

Wrote and implemented a Standard Operating Procedures program.

Wrote and edited an Employee and a Safety Manual.

Initiated and supervised a scheduling system for plant equipment and processes.

Leisure Life Limited – Plastics Manufacturing January 1995-February 1997 4855 Broadmoor, Grand Rapids, MI 49512

Manufacturing Systems Coordinator: Created standard operating procedures for all work stations. Responsible for all health and safety aspects, as well as all line balancing and resolving all stock and inventory problems. Reviewed and revamped plant start-up and shut-down procedures, reducing times by 20 percent. Developed an orientation for new employees and conducted educational classes for the 50 full time and 250 seasonal employees.

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