Customer Service Manager
Resume:
Nina (Adrianne) Wheeler
Houston, TX 77045
*******@*****.***
Objective
To provide adequate insight and support in an office environment by utilizing my skills as an Administrative Professional, displaying my exceptional ability to organize and schedule and/or utilize my skills in Human Relations/Resources to recruit, interview, screen, evaluate, hire, and develop employees; to display the ability to meet deadlines in a time efficient manner. Employment History
Kulinary Kreationz Catering
Office Administrator/Office Manager
Duties: Answering phones; Monitor and respond to phone and email inquiries; Office Reception; Filing client paperwork; Coordinating with Chef; Scheduling events; Coordinating travel arrangements; Client Reminders; Accepting payments; Inventory control; Ordering supplies; Oversee event set-up/event/event breakdown; Initiating and negotiating contracts; Assist in other miscellaneous day-to-day operations
Feb 2009-present
Always Best Care Senior Services
HR Specialist/Supervisor/Recruiter
Duties: Work in a team-oriented, high-volume, fast-paced environment to recruit and hire quality individuals who possess the qualities needed for an ideal employee; Conduct background and drug screenings; Maintain personnel files; I-9 verification; Scheduling coordination
(staffing)/assist with training incoming staffing coordinators; Monitor certification renewals; Track and record recruitment records; Submit Semi-quarterly and quarterly reports to DOO; Performance evaluations; Adhere to HIPAA policies; Manage a staff of 100+ employees May 2012 - Nov 2014
Crossland Suites
Lead Front Desk Clerk
Duties: Maintaining an orderly work environment; Filing daily paperwork; Monitoring, ordering, and restocking inventory; Coaching and training newly hired personnel; Ensuring proper procedures and techniques are being followed according to company policy, etc. July 2011 - May 2012
Department of Children and Family Services
Customer Service Representative
Duties: Worked in a team-oriented, high-volume, fast-paced environment to meet the constant need of production; Customer service; Assist clients with payment information; Provide correspondence to state caseworkers working as a liaison between clients and their assigned worker
January 2009 - June 2011
Storage 1st
Assistant Manager
Duties: Unit rental; U-Haul rental; Processing payments (cash, credit/debit, check); Courtesy payment reminders; Collections; Maintaining an orderly work environment; Filing daily paperwork; Preparing and dropping bank deposits; Facility tours; Fundraising; Monitoring, ordering and restocking inventory; Ensuring proper procedures and techniques are being followed according to company policy, etc.
April 2005 - Dec 2008
Education
McKinley High School
August 1997 - May 2000
Diploma Obtained
Southeastern Louisiana University
August 2001 - December 2003
Alison
May 2016 - Jan 2017
Diploma in HR Mgmt
References
Kendra Grant
Director of Client Services
Jamila Ellis
Client Care Specialist
Desha Gay
Atty. @ Law
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