Customer Service Administrative Assistant

Ke’Andra Jessie

***** ********** **** **. #*** Houston, Texas 77027 832-***-**** *************@*****.*** EDUCATION Graduate: December 2016

Prairie View A&M University, Prairie View, TX

Bachelor of Science in Health- Dean’s List, Andrew Bonner Scholarship, Consumer Health, Public & Community Health, Community Health Planning, Anatomy & Physiology 1 & 2, and Microeconomics

RELATED EXPERIENCE

Case Manager- Bailey Peavey Bailey/ Potts Law Firm Jan. 2017-May 2017 (Laid Off)

• Organizing and completing necessary documentation, monitoring case statuses, answering client questions referring them to the attorney if necessary.

• Take calls from clients to assist with documentation & status update. Outbound calling to obtain new clients and encourage clients to return their documentation. Patient Representative Access- Central Care Integrated Health Services May 2016- Jan 2017 (Moved)

• Greets patients and their caregivers and records pertinent information into a computer database

• Records insurance information and obtains pre-approval for treatment if needed

• Relays information between patients and other staff members, and provides them with updates as needed

• Prioritizes the order of care so that the most critical patients are seen first Keeps paper and electronic medical records, and updates these records as needed

• Provides information to insurance companies in order to assist with billing

• Assists patients during checkout, and ensures they have post-treatment instructions if required

• Calculates payment information, accepts funds, and credits accounts accordingly Human Resources Assistant-Prairie View A&M University August 2013- December 2016

(Job Ended)

• Assist customers at front desk.

• Answered phones, filing, coping & scanning.

• Assisting in HR functional area such; as benefits, employment, employee relations and employment processes.

Richardson Regional Hospital - Medical Administrative Assistant; Summer Intern; Richardson, Texas (Internship ended)

• Checking in patients at the front desk & Scheduling patients or the proper appointment and answering phones.

• Compiling medical records and charts

• Process insurance payments

• Operating computer software and office equipment

• Maintaining supplies an appearance for the office University College- Resident Student Assistant August 2012-May 2013 (Job Ended)

• Provide outstanding customer service, appropriate information regarding the housing operations, and campus directions in person or via telephone

• Assist with move-ins, move-outs, and room transfers by verifying room availability and readiness

• Explain and enforce policies and procedures regarding housing operations

• Assist the various areas within Housing and Residence Life as needed

• Assist residents with routine facilities issues

ADDITIONAL EXPERIENCE

Katy Developmental Clinic-West Oct.2015-Jan 2016• • •. Observed a Pediatric Occupational Therapist (20+ hrs) La Petite Ecole- Child Care Worker May 2013 – August 2014 (Left for school)

• Watch for signs of emotional or developmental problems in children and bring the problems to the attention of parents

• Keep records of children’s progress, routines, and interest

• Supervise and monitor the safety of children

• Prepare meals and organize mealtimes and snacks for children Leadership/ Organizations:

PAHPERD: Panther Association of Health, Physical Education, Recreation& Dance Eta Sigma Gamma- National Health Education Honorary Club Chic: Women empowerment club

COMMUNITY ENGAGEMENT : Panther’s at Work- Help clean the community Other Language: Spanish: Intermediate reader and Beginner speaker.

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