Customer Service Manager
Resume:
Susan D. Hayes ************@***.***
Apt 604
Rosenberg, TX 77471
Objectives
To seek administrative position in the esteemed company where I can utilize the active experience and dynamic skills for maximizing the profit of the company. My leadership qualities can help in managing the work efficiently and in running the administration smoothly.
Education
Hoffman Estates High School 1986-1989
Elgin Community College
Business Management
Experience
Case Manager
Galveston County Community Action Council/Parkwest Staffing
July 2016 – February 2017
Client intakes for assistance with rent and utilities
Manage cases to improve their poverty level
Community activities
Customer Service Representative III
Texas Department of Public Safety
November 2012-July 2015
Customer service
Issued new Texas license, renewals, and replacements
Issued road tests to students, out of state, and out of country customers for new license
Lead Pawnbroker
EZ Pawn
January 2011-November 2012
Customer service
Assist in sales
Overseeing employees and training new employees
Opening and closing of store
Buyer/Production Manager
Omnicom/IMS October 2005 – December 2009
Maintained 30 to 40 Print/Corrugate items for Kraft’s Point of Purchase & Sales.
Skills
Customer Service/25+ years
Microsoft Excel, Power Point, Word, Works, Access
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