Manager Service
Resume:
New Braunfels,Tx *****
Phone 361-***-****
E-mail **********@*****.***
Michael A. Thomas
Professional Summary
Passionate and motivated F&B professional with over 18 years of progressive experience in all aspects of the discipline. A proven leader in achieving the highest levels of guest and employee satisfaction while exceeding financial goals in restaurant and bars.
Objective
I am seeking a challenging and rewarding opportunity where I can demonstrate my mastery in my abilities for achieving absolute satisfaction from guests and contributing to the growth of the company.
Summary of qualifications
June 15,2015- Current Chili’s Seguin, Seguin, TX
Restaurant Manager
Trained all staff and managers and conducted daily staff meetings
Food purchasing of all food & beverage
Forecasting and budgeting of all labor and cost of goods
Enforcement of service standards and quality assurance
Scheduling, Training and Recruiting
Progressive disciplinary action
Public relations & marketing
Equipment maintenance
January 2013-2015 Chili’s Beeville, Beeville, TX
General Manager
Oversee all aspects of the restaurant operations
Supervising 3 Managers and 75 employees
Managing the staff of the restaurant and coordinating their work
Responsible for increasing the business of the restaurant
Analyze and plan restaurant sales and organize marketing events and promotional plans accordingly
Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit
Set budgets and execute plans for department sales, product purchase and staff development
Coordinating and managing the entire operation of restaurant by scheduling shifts
Provide customer support by resolving their complaints about service or food quality
Meeting and greeting customers and organize table reservations
Recruiting, training and motivating staff
Maintain high standard quality hygiene, health and safety
Safety and sanitation Coastal Bend Chili’s Area Safety Champion
Chili’s EDGE program for strong leaders
February 2012 –January 2013 Stone Creek Bar & Grill Beeville, TX
Managing Partner
Oversaw the overall day to day operations
Supervising 2 Managers and 35 employees
Developed & implementation of Front of House/Back of House training service strategy
P&L responsibility including budgeting and forecasting
Scheduling, Hiring, progressive disciplinary action
Inventory/cost analysis
Public relations & Marketing
Equipment maintenance
Safety and sanitation
Development Menu Preparation
Work experience
November 2005-Feb 2012 Chili’s Beeville, Beeville, TX
Restaurant Manager
Trained all staff and managers and conducted daily staff meetings
Food purchasing of all food & beverage
Forecasting and budgeting of all labor and cost of goods
Enforcement of service standards and quality assurance
Scheduling, Training and Recruiting
Progressive disciplinary action
Public relations & marketing
Equipment maintenance
September 1997- October 2007 Trout St. Grill, Port Aransas, TX
Restaurant Manager
Managed daily restaurant operations
Ensured provision of service in terms of order accuracy and time management
Interviewed, hired and trained personnel to work in a restaurant environment
Ensured smooth coordination between the back-end and front-end activities
Managed inventory and stocks and supplies
Managed customer complaints and queries
Education/Cert
1995- Current Texas A&M System College Station, TX
Education
Degree Pending 85 hours completed
Serve-Safe certified
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