Customer Service Representative

Denise J. Bendure

**** ***** ****** **** ****, PA. 16423 Cell 814-***-**** Home 814-***-**** ********@*******.***

Education And Training

Work History

Oct. 2016-

Dec 31 2016

Oct. 2001-Oct. 2016

McDowell High School, Diploma 1980

Personalized Computer Instruction

Introduction Excel, 2000 Intermediate Excel, 2000

Introduction Lotus, 1995 Intermediate Lotus, 1996

Introduction Window, 1995

Erie County Technical School

Accounting 1, 1981 Word Perfect, 1991

Armstrong Cable. Edinboro, Pa

Customer Service Representative

Temporary position for the transition between Coaxial and Armstrong

Coaxial Cable Television Corporation. Edinboro, Pa.

Office Manager

Responsibilities include: Supervision of individuals, billing, final notices, non-pays, collection, NSF checks, end of the month reports, A\P invoicing to Finance Dept. Answering phone and walker in on payment and setting up services and equipment.

1992 - 2001

Gunite Corporation EMI Plant. Erie, Pa.

Production Planner/Scheduler

Responsibilities include: Supervision of 4 individuals, including the functions of shipping and receiving; meeting corporate production requirements; scheduling foundry production levels; maintaining daily inventory records; validation and input of monthly inventory counts.

Administrative Assistant to Plant Manager

Responsibilities include: Coordinating Administrative activities, including the preparation of highly confidential documentation and correspondence; planning of plant functions; typing monthly reports recording company status; recorder of minutes for various meetings; updating and tracking QS-9000 procedure documents.

Production Clerk

Responsibilities include: Order entry, customer billings and preparation of shipping papers; work closely with accounting of customer bills and complaints; maintaining EDI system for electronic ordering from customers; maintaining daily shift production and scrap records.

1987-1991

Stroehmann Bakery, Erie, Pa.

Order Adjustment Clerk/Data Entry

Responsibilities include: Verbal and written correspondence with customers concerning invoices, orders, prices and delivery; scheduling product for production, shipping and transport.

1981 – 1985

Mellon Bank, Erie Pa.

Teller

Responsibilities include: Computing figures with speed and accuracy; maintaining proper activity in customer accounts; operating computer to retrieve processed data; controlling and supervising large amounts of cash flow, and obtaining accountability of transactions.

References Available Upon Request

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