Manager Customer Service

Michael D Gregory

*** ******** **.

Beech Island

South Carolina

29842

********@*****.***

Tel: 520-***-****

Personal Statement

Looking to apply 15 years’ education to a position in automotive industry A hardworking loyal and dedicated individual who is passionate about gaining experience in Automotive Industry.

Work Experience:

Machine Operator: (Dec.2016-April.2017)

Kelly Service: 1561 Columbia Hwy N, Aiken, SC 29801 Cutting rods and threading from 1 4 to 5/8 rods

Counter Pro (Jun-2015 – Nov. 2016)

Napa Auto Parts, 4880 E Mediterranean Dr. Sierra Vista Az. 85635 NAPA AUTO PARTS Sierra Vista www.napaonline.com 4880 E Mediterranean Dr, Sierra Vista, AZ 85635 Working as part of a team and supporting the Store manager. Responsible for the day-to-day tasks and administrative duties of the Napa store including covering the reception area. Key duties were; Meeting and greeting Customer when they walk

in. distributing product explaining the benefit.

Handling inventory

Monitoring inventory, office stock and ordering supplies as necessary. Updating & maintain the holiday, absence and training records of staff. Responsible for purchase orders.

Raising of purchase orders and invoice tracking.

Creating and modifying documents using Microsoft Office. Setting up and coordinating meetings and conferences. Updating, processing and filing of all documents

Retail sales service (Jan-2014 - Jun-2015)

Orielly's Auto Part, 1725 E Fry Blvd Sierra Vista Az 85635 Responsible for handling a wide range of incoming calls and face to face meetings with customers. Also in charge of resolving all queries positively and to the customer’s satisfaction.

Assisting customers in making a decision about a product or service to buy. Identify gaps in a customer's records & then collecting information to fill them in the gaps. Keeping accurate records of discussions or correspondence with customers. Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.

Retail Parts manager (Feb-2012 - Jan-2014)

Pep Boys Auto Parts, 1725 Gordon Hwy Augusta Ga 30904 Responsible for completing the sales and returns process from initial customer request either via telephone / fax / email through to arranging delivery or collection.

Turning complaints into sale opportunities.

Responding to all requests for information/enquiries quickly in a pleasant manner. Solving customer service problems.

Keeping track of all team deadlines and targets.

Logging, processing and progress chasing outstanding enquiries. Getting an encouraging feedback from customers on the service they have received. Handling complex queries and complaints.

General Manager (Feb-2001 - Jul-2011)

Advance Auto Parts, 1817 Georgia Ave North Augusta SC. 29841 Responsible for the promotion, management and development of the company's business, products and services within the Greater London area, through managing the existing client base and its development, and achieving agreed targets for both sales and other services.

Producing customer-specific proposals, and attending customer meetings and presentations. Traveling extensively to meet customers and to coach Regional Executives in the field. Presenting the company as a credible and professional supplier of products and services. Following up and supporting any potential new business with clients. Using advanced CRM systems to manage marketing campaigns. Implementing structure and order into the business operations. Answering all incoming calls and enquiries promptly and professionally. Maintaining accurate client history on a electronic database. Undertaking any reasonable senior management request. Education

High School Diploma (Aug-1982 - Jul-1985)

Midland Valley High School, Langley SC

General Studies

Skills

Having a responsible attitude, remaining calm under pressure and possessing superb decision making skills. Promoting good work practices.

Able to build a positive rapport with staff.

Assigning tasks to staff & clearly explaining how those duties are to be done. Discipline staff and when required dismissing them. Superb people management skills.

Carrying out risk assessments.

Able to introduce new processes to a team and organization. Calmly responding to accident and emergency situations. Setting goals and objectives for individuals and teams. References

Jeff Kaney, teaches at Aikens Country Vocational School, 803-***-**** David Walden Work at color Quad Augusta GA 706-***-**** Justin Denzer District Manager At Napa Auto Parts 520-***-****

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