Marcia Norfleet

Winterville, NC 252-***-**** ac049i@r.postjobfree.com

Professional Statement

Graduate student that attended Pitt Community College earning a degree in Air Conditioning, Heating, and

Refrigeration looking to utilize skills obtained in the classroom as well as with previous work experience.

Focused on offering high levels of customer satisfaction, fast and courteous service, all while maintaining

excellent communication with my employer as well as with clients.

Education

Pitt Community College, Winterville NC

AAS, Air Conditioning, Heating, & Refrigeration Technology, May 2016

Received the National Association of Women in Construction Award, Spring 2016

Certifications & Skills

Snap-On Electric and Electrical Tool Communication

Safety Certification, December 2015

Customer Service

Snap-On Meter Certification, December

Schedule Flexibility

2015

Troubleshooting & Problem-Solving

Snap-On Hand Tool Safety Certification,

December 2015 Computer Skills: Microsoft Office

CFC Certification, Summer 2015 Follow-Through

Work Experience

Cashier, Handy Mart, Greenville, NC 2004-2005

Ensure consistent customer service

Ensure store was well-stocked and cleaned

Managed cash transactions including balancing register

Cook/Server, Pizza Hut, Washington, NC 2001-2002

Prepared items for restaurant patrons

Deliver courteous service to customers

Ensure restaurant and dining area were kept clean, neat and well-stocked

Cashier, Red Apple, Washington, NC 1997-1999

Ensure consistent customer service

Ensure store was well-stocked and cleaned

Managed cash transactions including balancing register

Volunteer Service

Graceway Ministries, Williamston NC February 2014

Assisting the homeless by ensuring shelter, meals and hygiene products were provided to those in

need

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