Life Insurance Customer Service

BAXI ALPA

*******@**********.***

Address: A-* Bakulpark soc,

Gorwa Refinery Road,

Vadodara-16

( : (026*-*******

Mobile no: 942-***-****

OBJECTIVE

To gain professional knowledge through experience and hard work. As I have a strong willpower, I can take up challenges and live up to expectations of the organization.

EXPERIENCE (6+ YEARS)

PREVIOUS EMPLOYER

YES BANK, Vadodara as Branch Service Partner.

DESIGNATION

Assistant Manager.

CURRENT PACKAGE

4.42 Lacs p.a

Responsibilities undertaken:

Submission of various MIS to management.

Handling customer queries, fund transfers and cheque deposit.

Handling NRI and savings account opening and request processing.

Handling Current account opening and request processing.

Responsible for looking after service request quality of the branch.

OTHER EMPLOYER

ICICI BANK LTD, Vadodara as Customer Service Officer.

BAJAJ CAPITAL LTD, as Client Relationship Executive.

PROFESSIONAL QUALIFICATION

MBA (Finance) with 62.17% (First Class) from S.K. Patel Institute of Management and Computer Studies, Gujarat University, Gandhinagar

(2004-06).

CERTIFICATIONS

NSDL Certification done in 2015

ACHIEVEMENTS IN CAREER

YES BANK LTD

Achievements in YBL are operations related as in-house selling wasn't allowed.

Got promoted from Sr. Officer to Asst Manager due to consistency and dedication towards job.

Maintained Account Opening Query Ratio below 10 % every month.

Have done KYC processing singlehandedly of more than 70-100 accounts every month.

Have generated 5 convertible leads every month at May I help you desk by providing satisfactory and consistent client service

Have singlehandedly managed May I help you by attending 50+customers and phone calls.

ICICI Bank

Contributed to 1/4th sales of Gujarat Region by inhouse selling of Life Insurance amounting to Rs.90 lakhs.

Won "Race to IIPL"regional contest of selling life insurance.

Won "Quest for the Best" regional contest of selling Life Insurance.

Appreciated and rewarded by top management for outstanding performance in sales.

OTHERS

Won National Level Award for Zero Errors in Operations and Audit for quarter ranging from June to August 2009.

Awarded as Pan India No.1 Employee in 3 National Level Contests of selling Life Insurance.

Won 1st prize in Just-a-minute (Extempore) competition in Siraaj 2005

Presented a research paper on “WORLD OF MUTUAL FUNDS” in NICOM-06 (Nirma International Conference on Management) at Nirma University.

Worked as district coordinator in ‘Karma Yogi Sarvabhipraya’ (Govt. Employees Feed BackProgramme) conducted by Shri Narendra Modi.

EDUCATIONAL QUALIFICATION

BSc (CA & IT) with 79% from RJCC, Hemchandracharya North Gujarat University, Patan.(2001-2004)

COMPUTER PROFICIENCY

MS OFFICE

C,C++,COBOL,SQL,CORE JAVA

ORACLE

Finacle (Banking Software)

PROJECTS UNDERTAKEN

Grand project done at Bank of Baroda on topic “Bank financing for SSI sector”.

Summer training done at ING Vysya Life Insurance Co.

Website for Gujarat Refinery English Medium School using Java Script and ASP.

PERSONAL DETAILS

Birth Date: 3rd April 1984.

Languages Known: English, Gujarati and Hindi.

Marital Status: Unmarried.

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