Professional Experience Customer Service

MOHAMMED NISHU HASSAN

Address **/*** ********* ****, ********* NSW 2161

Mob: 047******* Email: *******@*****.***

Objective

Looking for an Administration Officer/Coordinator position making use of diverse skills in customer service and office management in a highly dynamic work environment. Skill Highlights

Good knowledge in RAD/DAP/RAC/DAC.

Team training and supervision

Good communication with clients, staff and external stake holders

Good computer knowledge and experience in MS-Office etc

Special software experience in Procura, Kronos and Peoplepoint.

Good understanding of importance of maintaining documents and records.

Ability to work under pressure.

Self-directed

Skilled negotiator

Excellent time management

Ability to manage large number of staff for rostering and payrolls.

Ability to lead a multi-disciplinary team

Successful audit process for aged care and retirement village.

Able to adapt and work effectively in any organization. Professional Experience (Present)

Admissions & Resource Coordinator

St. Vincent’s Care Services, Auburn & Bronte Since Sept 2014 till date

Managing admissions for 102 aged care bed, 27 independent living unit and 35 community home care packages.

General administrative work for smooth running of the facility.

Good understanding knowledge and implementation of aged care, retirement village and community aged care admission and discharge process.

Payrolls using Kronos software.

Peoplepoint software for daily functions of aged care (Admissions, discharge, leave entries, payment receipting etc.)

Medicare entries for all admission, discharge and leave.

Medicare claims submission.

Rostering and scheduling using Procura software for aged care & community aged care.

Return to work coordinator.

Attending education and training sessions provided by St. Vincent’s for current updates in field of aged care, retirement and community services.

Mandatory reporting and education.

Invoicing and payments.

Attending to enquiries for aged care, retirement and community (Walk-in, phone and emails).

Facility tour for enquiry & potential clients.

Maintenance and refurbishment of rooms/units for better service & business.

On-site primary contact for fire sprinkler installation for smooth work coordination.

Explaining and preparation of respite, residential and community aged care contracts.

Attending to client queries and concerns.

Attending to staff queries concerns.

Conducting interviews and recruitment.

Organising and conducting staff meeting.

Organising mandatory training for staff when required.

Providing resources for community clients through their package programs.

Follow up of clients on waiting list.

Care planning & review for all community aged care clients. Professional Summary (Past Experience)

Competent, diligent Physiotherapist, with .0 years (plus 6 months of internship) of concerning preventive, promotive & curative health care and wellness offering an insightful exposure and management of patients through Physiotherapy, working towards achieving justice in the provision of healthcare for all people.

Participate in the planning & implementation of services designed to provide optimum healthcare for the community while complying with the laws and regulations governing the practice of physiotherapy.

Strong interpersonal skills to successfully educate patients about their physical therapy treatments. Possess a desire to help patients, and sometimes to interact positively with the patient's family.

Possess extensive exposure and expertise in Orthopaedics, Sports Injury, General Medicine & General Surgery, Community Based Rehabilitation, Physiotherapy out Patient Department

Excellent research and analytical abilities coupled with determination and hardworking attitude towards assigned tasks.

Professional Experience (Past)

PHYSIO AIDE (CASUAL EMPLOYEE)

ST. JOSEPH’S VILLAGE & STELLA MARIS AGED CARE FACILITY, NSW From Oct 13 till Sept 14

PHYSIOTHERAPY ASSISTANT (CASUAL EMPLOYEE)

WESTMEAD PRIVATE REHABILITATION HOSPITAL, NSW From June 14 till Oct 15

INCHARGE PHYSIOTHERAPIST

FORTIS HOSPITAL, BANGALORE From Nov 09 to Mar 13

INCHARGE PHYSIOTHERAPIST

CAREPOINT PHYSIOCARE, BANGALORE From Feb 11 to Aug 11

PHYSIOTHERAPIST/ ASSISTANT LECTURER

HOSMAT HOSPITAL COLLEGE OF PHYSIOTHERAPY From May 08 to Jun 09

PHYSIOTHERAPIST

BANASHANKARI ORTHOPAEDIC SPECIALITY SERVICE, BANGALORE From Feb 08 to Jul 09 Educational Credentials & Trainings

Bachelors in Physiotherapy, Rajiv Gandhi University of Health Sciences Bangalore

Diploma in Community Services-NSW (Ongoing)

Certificate 3 in Allied Health Assistance- NSW

Introduction to Return to Work Coordinator

OTHER DETAILS

Date of Birth: 18th Aug 1985

Languages Known: English, Hindi, Kannada, Malayalam, Urdu and Tamil. Computer Knowledge: MS Office, Procura, Kronos & Peoplepoint. Hobbies: Travelling, Outdoor sports, Trekking

Current Vaccination, NSW

Current NSW Driving Licence

Availability: Full time

Eligible to work in Australia till May 2018 (Currently seeking for 186 ENS/ 457 sponsorship) REFERENCE

On Request

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