Customer Service Sales

Jasmine Chan

P) 713-***-**** E) **************@*******.***

Objective

To utilize my phenomenal sales skills and customer service experience to gain employment with your ever-growing company.

PROFESSIONAL EXPERIENCE

Business Development Center Manager

Davis Chevrolet November 2016 - Present

Manage/oversee the BDC at Davis Chevrolet

oI oversee the performance of 4 other BDC sales agents.

oResponsible for the daily, weekly and monthly performance goals

oMaintain a consistent 38% conversion record from phone up to visits

oRequire my team to set at least 12 appointments per day for our internet sales professionals

oResponsible to handle the introductory call to congratulatory sales call to our customers at Davis Chevrolet

oFollow up with non ‘closed’ customers for potential follow ups on vehicles of choice.

oStructure schedule for my BDC department to ensure optimal usage during peak hours of performance

Tennis and Fitness Club Coordinator

Monterrey Country Club February 2016 - November 2016

Coordinator to the daily events scheduled throughout the country club for guest/members

oResponsible for opening and closing office

oFront Desk duties, which consisted of weekly schedule planning for the 14 employees underneath my title

oHandle customer service calls and directed to tennis & fitness center

oReport directly to the manager on uneventful occurrences throughout the club

oAssist & Support Director of tennis daily duties

oHandle general tennis and fitness center merchandise sales

oMaintain cashier books and balances for ‘end-of-day’ payouts to employees

oAssist with month end inventory and merchandise reconciliation

oDaily cash handling, daily sales, and daily count/ drop to accounting department

Office Assistant

Dream Tree March 2013 - October 2014

Office Assistant to an Alkaline/Water filtration company locally based

oMeet and greet customers when they would walk in and assess their interest in our products

oHandle variety of incoming calls for service needs, along with National/bulk order requests

oHandle any and all customer service interactions while ensuring customer complete satisfaction, from product knowledge, product benefit to customer, and savings/investment benefits with the product

oResponsible for cash, check and debit card transactions

oResponsible for balancing end of day cash reports

oHandle all other general office administrative duties (invoices, match purchase orders to paid/invoices, order office supplies)

oResponsible for marketing product in the local area to companies open to cross-market

oCreate an excel display to demonstrate areas of high interest in product (home builders, offices) and where the marketing should focus to increase revenue

QUALIFICATIONS

My experience surpasses my years in the sales market. I offer great energy, open to learning and growth, stellar communication skills, and the eagerness to be the best.

Recipient of GED certification through the Texas Education Agency

Type 50 WPM

An array of computer knowledge, experience and mastery in multiple software systems including: Windows XP/Vista/7/8, Microsoft Excel, MS Suite, Word, PowerPoint, Word Processing, Data Base Software, QuickBooks, and Mac OS

Able to carry out complex verbal and written directions; Keen eye for details

Digital Imaging, scanning, and faxing

Detail oriented with excellent multi-tasking skills

Bilingual

REFERENCES

Available upon request

Contact this candidate