Administrative Assistant Customer Service
Resume:
Jane McHose
Oklahoma City, OK 73112
CAREER GOAL:
Seeking stability and a better fit for my skills and abilities in an Administrative or Coordinator position.
SKILLS AND STRENGTHS:
General Office Skills and Experience: draft correspondences and other formal documents, plan and schedule appointments and events, greet and assist onsite guests and provide customer service, answer inbound telephone calls, develop or maintain organized filing systems, ability to prioritize and multitask, excellent written and verbal communication skills, strong attention to detail, strong organizational skills.
Software Skills: MSOffice Suite, Word, Excel, Access, Powerpoint, Project, Visio, Sharepoint, Quicken, Quickbooks, Peachtree, Adobe Acrobat, Photoshop and other photo applications, some SAP, and MAC database applications, and many oil and gas databases.
EDUCATION:
B.S. in Business Quality Management, Southwestern College, Winfield, KS 2007
PAST ADMINISTRATIVE POSITIONS:
Continental Resources – Administrative Assistant to a Vice President (Temp)
MI SWACO – Engineering Secretary left to enter oil and gas career with Chesapeake
AEGIS Biosystems – Administrative Assistant supporting Project Director, Operations Manager and President (Went out of business)
Enogex/OG&E – Administrative Assistant as a long term temp in the HR department
JB Hunt Transport – Operations and Safety Administrative Assistant (Closed that office and terminal)
NORTEL/Voicestream Wireless – Administrative Assistant as a long term temp
BEST Environmental – Administrative Assistant (Went out of business)
Cimarron Environmental – Administrative Assistant and Bookkeeping (Temp)
JOB HISTORY AND BRIEF DESCRIPTION:
Carlisle Foodservice Products, Configuration Management Analyst 7/15/2015 to 5/13/2017
Job duties required setting up new product details which included manufacturing and purchasing and pricing data, and making changes to product information in a “homegrown” database. (Left voluntarily)
Unemployed and some Temp positions with ExpressPros
Temped for Chesapeake Energy in their Supply Chain Division for a large project called The Edge Project in February 2, 2015 to March 27, 2015. I extracted data and pricing from thousands of service contracts and master service agreements and created spreadsheets with specific data including variances found in their records.
Temped as an Administrative Assistant at Continental Resources in December 5, 2014 and part of January 2, 2015. I was trained to prepare various spreadsheet reports for the V.P. of Operations, Northern Division.
PostRock Energy, Engineering Technician 3/12/2012 - 7/22/2014 (Company closed)
Handled Admin duties for the department: incoming calls, mail, filing, office supplies, daily reports, prepared and submitted all regulatory forms and reports permits for drilling, completions reporting and injection wells in Oklahoma and Kansas, provided WellCore database administration, gave training presentations, created and distributed daily drilling reports, and more.
Unemployed
During this time I was the President of The Audubon Society of Central Oklahoma with over 700 members. I rebuilt the working executive board of the organization. I pursued grants for the chapter. Once grants were obtained I organized a local project which entailed planting native trees on the South end of Lake Hefner. The remainder of the time I sought full time employment in the oil and gas industry.
Chesapeake Energy, Engineering Technician 3/31/2008 to 6/4/2010 (Laid off)
Provided research and analysis to various engineers and project managers using an assortment of their databases and outside sources. Distributed daily and weekly reports.
Blake Production/Fairway Energy, Production Tech 5/2006 to 3/30/2008
Prepared monthly production reports, prepared and submitted all state and federally required regulatory forms for all well activity within Oklahoma, Texas and Kansas including reporting to the Bureau of Land Management and other Federal regulatory agencies, prepared sales and royalty reports, handled Geo-Tech duties,
MI SWACO Drilling Fluids, Engineering Secretary 11/2003 to 5/2006
Generated weekly and bi-weekly reports tracking corporate projects, edited, prepared and distributed final copies of customer bid proposals to large oil and gas companies, maintained ISO compliance via inputting field safety notes into the corporate safety database, pulled and prepared final project summaries for billing staff, prepared and mailed final project reports to customers.
AEGIS Bio-Systems/Enogex/OG&E, via Office Team and Adecco, Temp 4/2003 to 11/2003
Aegis Bio Systems - Supported the Project Director, Operations Manager and President preparing letters and presentations, assisting Project Director in developing standardized work instructions for office processes, assisting Operations Manager with design ideas and preparation of a brochure, posted incoming checks for accounting.
Enogex/OG&E (part-time temp) - Assisted Human Resources in project of editing, reformatting and saving all job descriptions and preparing all personnel files to be scanned. Then scanned and loaded them into their SAP personnel database.
TheServiceTeam.com, Administrative Assistant 11/2000 to 4/2003 (Office closed)
Handled the helpdesk for dial-up networking for nationwide field reps supporting software, Windows, MSOffice Suite, general software and hardware issues, maintained the web database loading new planograms, updated detailed store information, and service rep data, tracked large projects for management using huge Excel spreadsheets, handled the 800 customer service phone line, handled accounts payable.
JB Hunt Transport, Operations and Safety Administrative Assistant 4/1997 to 9/2000
(Terminal and office closed)
Handled first line helpdesk contact for hardware and software issues, gave weekly new-hire benefits presentations, planned special events, tracked projects in Excel for the Terminal Manager, processed billing for the corporate office, coordinated service and safety awards, created and maintained an MSAccess employee database for the operations and safety departments.
Other Work Experience:
Asbestos Laboratory and Quality Control Manager (8 years in the Asbestos Testing Industry with certification for polarized light microscopy from McCrone Research Institute in Chicago. I am an asbestos expert.
References available upon request
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